Customer Service Advisor
1 month ago
Do you have excellent customer service skills, coupled with a good level of administration experience?
Would you like to bring this to a couple with a vision for a society where there is no more waste?
When you join SUEZ, you get more than a brand-new role. Your work will help us deliver innovative and environmentally responsible solutions for water and waste management. You will get a chance to help us preserve and restore our planet’s natural capital for future generations. It’s a career that’s not only exciting, but full of opportunities as well as professional and personal fulfilment.
About the Role
Location: Fareham
Salary: £29,397.33 p.a. 40 Hours per week, Monday to Friday, 8.30 am to 5.00 pm Full training will be given Additional benefits (including up to 3% Annual Discretionary Bonus) Please note that internally this role is known as Customer Relations OfficerWhat will I be doing?
As a Customer Relations Officer, you will be supporting the Regional Customer Hub to provide excellent customer service to our current client base This will involve on boarding new customers as well and being the first point of contact on the phone and via email, handling general requests, resolving queries and when required carrying out account review Our aim is to provide the best possible experience for all of our customers, keeping them informed, engaged and maintain proactive relationshipsWhat are the requirements?
Previous administration experience, with the ability to create and maintain positive customer levels whilst managing expectations Resolving customer problems promptly, whilst proactively promoting customer loyalty through account reviews and retaining existing accounts A true team player, with the ability to be flexible, support and collaborate with the team where necessaryWho we are
We thank our people for all they do with development opportunities, wide-ranging benefits and rewards that reflect their hard work. In a friendly, supportive environment, you’ll be inspired to grow and play your part in creating a better future for all.
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