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Customer Care Specialist

2 months ago

Lewes, United Kingdom Wild Nutrition Full time

Looking to work in a fast-growing and forward-thinking brand, who places as much emphasis on purpose and impact on the planet, as they do on profit? We are looking for someone to join our Customer Care team in Lewes that believes in our supplements and wants to be part of a growing business that is making a positive difference in the world.

As a small team we are involved in every aspect of the business and play a core role in both retention and revenue generation. As a Customer Care Specialist you would work very closely with all of our internal systems and would need to demonstrate a keen eye for detail and a proactive approach to day to day work. 

We are looking for a dynamic team player with a positive can-do attitude, who constantly exercises initiative and proactivity. We are searching for someone that genuinely loves interacting with people, can build lasting relationships with our partners, and can calmly handle any daily challenges with a positive mindset. 

  • Playing a key role in the day to day management of our customers & subscribers
  • Managing customer enquiries across all channels (including Email, Phone, Online Chat and Socials) 
  • Daily outbound calling of new subscribers to gain valuable feedback and reduce cancellations
  • Daily interaction with our fulfilment team to ensure customer satisfaction 
  • Processing/assisting customers with orders and queries via our website 
  • Maintaining/responding to our customer reviews
  • Providing new ideas and innovative solutions for growth in the team
  • Assisting with order reports and troubleshooting where necessary
  • Working with our marketing team on new customer outreach and winback campaigns

Requirements

  • Attention to detail and a proactive attitude 
  • Excellent written and verbal communication
  • Strong organisational skills
  • Adaptable team player
  • Good working knowledge of Microsoft Office / Google suite
  • Highly self-motivated with a can-do attitude and the ability to excel within the dynamic demands of a rapidly growing company
  • Previous experience working in a similar customer facing role 

Benefits

  • We operate a hybrid-working policy offering flexible hours and a mix of office/remote working from Lewes.
  • Flexible Summer Fridays
  • Generous pension plan
  • Private health insurance with mental health cover
  • Employee Assistance Programme - including counselling services
  • Time given every year to volunteer with a local charity of your choice
  • Generous leave package with additional LOS days based on time with the company
  • 50% team discount on all Wild Nutrition supplements
  • Free Nutritionist consultation
  • Be part of a passionate, friendly and transparent culture

Please note we do operate a dog friendly office, only with the friendliest dogs. But please note any allergies or issues in the interview stage so arrangements can be made.

A little about us:

The supplement industry just wasn’t where it needed to be, I knew it could and should be better.” In 2010, women’s nutritional health expert Henrietta Norton BSc Dip NT took the leap, resigning her role formulating for healthcare giants in favour of a natural path. With 17 years’ experience running women’s health clinics - and her own experience of overcoming Endometriosis, chronicled in her bestselling book - Henrietta has since devoted her professional life to Food-Grown® formulations. Today, she and husband Charlie Norton, co-founders of Wild Nutrition, are disrupting the £300bn supplement industry with their global Food-Grown® movement.

As a brand we have been awarded one of the UK's Best Workplaces for Women 2022 and UK's Best Workplaces for Wellbeing 2023 alongside being recognised as a Coolbrand®. It is not just our brand that is highly respected, but our products too, with award winning supplements changing the life of 10,000s women every month.

We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, or age.