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Aftersales customer advisor

4 months ago

Worcester, United Kingdom Lookers Full time

Overview

Lookers Mercedes-Benz Customer Contact Centre

Working Hours: 40 hours

Here at Mercedes-Benz Customer Contact Centre, we are looking for candidates with sales and customer service experience to join our friendly team. You will use your experience to put your talents to the test to provide our customers with exceptional levels of service. Teamwork is essential along with attention to detail and the ability to multitask.

Working with a Premium Brand Mercedes-Benz as an Aftersales Customer Contact Advisor, you will be reporting into the Sales and Customer Service Manager and work alongside our friendly team of aftersales advisors, this is an opportunity not to be missed. We will guide you with their knowledge and experience to allow you to develop your skills and establish a long successful career within the Automotive industry. As part of your role, you will also be able to access in-house training.

Our Aftersales Contact Centre Advisors play a crucial role in delivering world class customer experiences on behalf of Lookers Mercedes-Benz; liaising with customers through telephone and digital communications to arrange service, MOT and repairs. This is the perfect opportunity for a customer focused individual to join our award-winning business, be part of a performing team and develop in their career.

Responsibilities

Booking services, MOT & repairs with our Mercedes-Benz & smart vehicles Trying to solve the customers query first time, every time.  Confident in discussing and upselling Mercedes-Benz Service Care Plans.  Liaising with our Service Department teams, building long lasting relationships.  Treating all our customers the same, and fairly. Have great computer skills, be confident working within a target-based environment and achieving KPI’s.

Qualifications

You will be joining our team of advisors and your role requires you to have great computer skills, be confident working within a target-based environment and achieving KPI’s. You’ll be a natural communicator with an excellent telephone manner and the ability to build rapport easily. 

If your skills and experience match what we are looking for, please