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Customer Service Administrator

4 months ago

Horsham, United Kingdom Clearline Recruitment Ltd Full time

Our client is looking to recruit a Customer Services Assistant to join their hardworking team in Partridge Green. Please note, possession of your own transport is required for this role due to the rural location.

The ideal candidate will possess excellent customer service and communication skills, should be effective at managing their time efficiently and will understand basic mathematics to perform simple calculations on the spot.

Responsibilities as a Customer Service Administrator

  • To provide an excellent level of service to all new and existing customers and clients
  • To organise and monitor Engineering activity inclusive of reactive, PPM and installations
  • To maintain a positive relationship with clients
  • Keep Clients well informed on each engineering visit
  • Ensure the correct Engineers are dispatched
  • Ensure payments are made by each client in the correct timescale
  • Manage the company CRM system keeping relevant information up to date
  • Completion of relevant paperwork and administration tasks as required
  • Liaise directly with the Warehouse team to ensure parts and kits are readily available and dispatched to sites for Engineering
  • Answer telephone and email enquiries in a prompt and efficient manner
  • Adhere to the brand standards for communication at all times
  • Handle any complaints where possible and escalate through the appropriate channels when necessary
  • Process payments for Engineering where needed including upfront payment for those yet to complete a credit agreement in full
  • Collect and enter all relevant information on the CRM system for new customers
  • Assist the Head of Customer Services with any tasks as required

Requirements

  • You must possess excellent communication skills for effective interaction with diverse groups of people
  • You must possess a friendly personality to be easily approachable by all persons
  • You should have a fair knowledge of IT; ability to find your way around the computer system and other related gadgets
  • A previous experience of working in a related field, or dealing with people whether face-to-face or over the telephone, or by email will give you an edge
  • Possession of basic math skills to be able to perform simple calculations on the spot
  • Ability to work effectively as part of a team
  • Ability to maintain positive disposition and be effective at work even when under pressure
  • Possession of administration skills
  • Ability to be patient with customer no matter how difficult they might be
  • Possession of a polite, thoughtful, and friendly attitude
  • Ability to meet up with given deadlines
  • Ability to multitask and still work effectively

Job Title: Customer Services Administrator

Location: Partridge Green (car needed for location)

Salary: £24,000 per annum

Full Time

For more information about this Customer Service Administrator, please contact Jamie Watson at Clearline Recruitment.