permanent waking night mental health support worker

7 months ago

London Borough of Hackney, United Kingdom Look Ahead Full time

Job description

We’re looking for a kind, compassionate and resilient Waking night Support Worker to join our Felstead Street service in Hackney.

£, per annum, working hours per week. Benefits include days Annual Leave, pension schemes, staff discounts, healthcare and career progression.


Want to feel valued? You’ll feel at home here.

Making you feel at home here means helping you thrive in every way. That’s why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren’t token gestures - we’ve thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

Felstead street is a CQC registered care home that provide care and support for adults with high level mental health needs but also with complex physical health needs.

The service is commissioned by East London NHS Foundation Trust and London Borough of Hackney to provide the person-centred care and support to both male and female residents with heavy focus on their choice and independence.
The home is a purpose build to accommodate the various needs of residents as well as to promote the harmony in shared living environment. It is built on floors with a large back garden and small courtyard.

As a Waking Night Mental Health Support Worker, you will play an integral role as a part of the team by offering the continuity of care and support in every aspect of their needs in line with individual support and risk management plans, such as medication administration, emotional support and regular welfare check, personal care and so on.

You will be responsible for maintaining the security and H&S throughout the night with your colleague so that the safe living environment can be maintained at the vulnerable time of the day.
You will have infection control duty as well as domestic task duties.

Case work management is not included however you will be required to play the vital role in monitoring the residents mental and physical wellbeing during the shift and communicating the outcome to the day shift and management.

This role requires a valid Right to Work for the UK as Look Ahead are not a sponsoring organisation.

What you’ll do:

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead


- Buildng supportive, trusting relationships with customers and creating a positive atmosphere in the home.
- Following lone working protocols and maintaining high levels of awareness to health and safety for self, colleagues and customers.
- Supporting customers to maintain a safe, healthy and hygienic living / shared environment.
- Providing emotional support and assistance to customers overnight who may be experiencing difficulties with their own mental health and seeking appropriate support.
- Providing support with daily living activities including practical assistance to customers who may require this during the night.
- Support customers to undertake all domestic tasks wherever possible, including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of accommodation
- Develop and maintain links with all key agencies and service providers in the local community.
- Managing the petty cash during the shift.
- Continuing the infection control duties at night.
- Maintaining fire safety and H&S at night, and managing the arising issues in line with the local protocol and Look Ahead policies and procedure.
- Empower customers to ensure they receive the service and benefits they are entitled to
- Undertake all administrative work and keep accurate and comprehensive tenant/customer records to professional standards
- Adhere to Look Ahead’s Policies and Procedures
- Engage in learning and development activity to increase knowledge and skills
- Taking on shift leading responsibilities by coordinating and leading shifts and be responsible for ensuring effective handovers are completed.
- Undertake any additional task or responsibility in consistent with the grade and nature of the post as delegated by the team leader or contract manager.
- Utilising IT and carry out admin tasks as scheduled / delegated.


About you:

- Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
- Approachable and open behaviour
- Prefers working as part of a group or team
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
- Has a practical and logical mind and is naturally well organised
- Flexible
- Open to feedback and self development
- Thrives on change and enjoys dynamic diverse environments
- Is confident with high levels of self-esteem
- Is respectful, articulate and sensitive in style of communication
- Is essentially customer–focused
- Is motivated towards excellence and improvement of personal performance with a can do attitude
- Ability to cope positively with challenging and diverse behaviours
- Is computer literate and has basic IT skills : Microsoft & Excel

What you’ll bring:

Essential:

- NVQ Level / in Health and Social Care or above or experience in the social care/charity /mental health sector
- Basic IT skills
- Literacy and basic math

Desirable:

- Experience working in mental health
- Experience working in a CQC registered care setting
- Experience of delivering personal care / assistance.


About us:

Look Ahead is a dynamic, leading, not-for-profit care and support provider in London and the South East. As an organisation we deliver over services, providing support to around customers each year. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard . We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

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