Commercial Coordinator

1 month ago

King's Lynn, United Kingdom Freebridge Community Housing Full time

We have an exciting opportunity for a Commercial Coordinator to support Freebridge in delivering statutory requirements and commercial activities by progressing matters through processes to delivery satisfactory outcomes in relation to conveyancing.

We are passionate about empowering our people to be the best they can be and are committed to a culture of inclusivity where colleagues are “free to be me”. Not only this, but we aim to put our people first by offering hybrid/agile working, a great pension scheme (up to 12% employer contributions) and many other benefits which show our appreciation for the hard work that everyone puts in here. We each work to our Freebridge Values; Belong, Own It, Think Customer, One Team One Purpose and Be the Change.

In line with our five-year strategy, which we are now in the fourth year of, we are looking to build 750 new homes by 2026 This five-year strategy will drive us towards our long-term ambitions for the next 10-20 years and these first five years will be critical in laying the groundwork, investing in properties and people, hitting new targets and really making a difference.

Freebridge Community Housing is the largest provider of housing in West Norfolk, set up in 2006 to receive the transfer of homes from the Borough Council of King’s Lynn and West Norfolk. Today, we own and manage around 7,000 homes across West Norfolk, making a difference to thousands of customers within communities across an area of almost 550 square miles. We have an annual turnover of £30m and employ well over 200 people, including our own Property Services team. Over the last 14 years, there have been numerous achievements, not least delivering our tenants’ promises and bringing homes to the Decent Homes Standard, affording our customers a much better quality of living.

Requirements

  • Provide advice and guidance to customers to progress applications and requests through to resolution, including keeping customers updated and informed of progress and responding within appropriate timescales
  • Support external solicitors by coordinating information from across Freebridge teams to ensure the successful management to legal completion of matters including, but not exclusively to: Right to Buy (RTB) / Right to Acquire (RTA) applications, Leaseholder requests including Shared Ownership leaseholders, Shared Ownership sales progression (new and resale), Offer-back enquiries, Rural area restriction approvals, Management Company responsibilities and payments, Land and Property Disposals
  • Ensure the customer is at the heart of everything you and your teams do, being proactive and responsive to resolve issues quickly before they escalate and taking ownership and accountability for putting things right
  • Provide sales progression support to ensure Shared Ownership (new, resale and staircasing) disposals are progressed in a timely manner with key stakeholders being informed of progress throughout
  • Ensure all systems are accurately maintained and kept up to date, including the internal mapping system, GIS, with regards to Freebridge ownership, adding new assets and making changes as necessary to reflect sales, purchases, and lease amendments and the Housing Management System to enable other teams to have sight of ongoing matters.

Knowledge and Experience

  • An attention to detail and a demonstrable standard of accuracy
  • Working with different stakeholders, internally and externally
  • Customer service experience
  • Proficient in Microsoft Office products including Word, Excel, PowerPoint
  • Full UK driving licence and access to a vehicle

Benefits

  • £24,000 per annum
  • Full time of 37 hours a week, Monday to Friday
  • Hybrid Working
  • Great Pension Scheme
  • Full access to an Employee Assistance Program
  • Customer focused, team working environment
  • Employee discount perks including 100s of high street discounts
  • 25 days holiday + bank holidays (rising to 30 days after 5 years)

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