Customer Service Scheduler

4 weeks ago


Hemel Hempstead, United Kingdom Thermo Fisher Scientific Full time
Act as liaison between our Customers, Field service engineers and other internal stakeholders Efficiently prioritize and schedule service calls Re-schedule / re-assign service calls Follow-up on service calls Escalation of service calls as required Handling phone calls/e-mails on on-going cases Request quotes from 3rd party service providers. Act as an SME for our CCC colleagues in Budapest Create/Submit Tender Request Response Create Generic stock parts order Prepare general access docs. Offering relocation services Loan instrument logistics within country/region Return parts logistics within country/region We are looking for the best combination of the following skills/competencies Customer Service / Scheduling experience and/or relevant experience as a Field Service Engineer Thrive in an environment where you get to handle multiple tasks at the same time

Organized, structured, driven and decisive

Can use initiative and demonstrate good judgment in respect of the business, customer and team needs

·Excellent communications/prioritization skills and great customer focus is essential

·Proficient in common IT tools

·SAP experience is a plus

·Knowledge of our existing CMD customer base and equipment’s.

·Self-motivated and driven with excellent interpersonal and teamwork skills

·Critical thinker with attention to detail and high flexibility

What we offer

·A career in an international company with global impact

·Be part of an exciting project to improve the human condition

·Development through continuous learning

·Cooperation with colleagues across different business areas

At Thermo Fisher Scientific, each one of our 70,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer.


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