Customer Service Assistant

3 weeks ago


Hemel Hempstead, United Kingdom Brook Street Full time

Brook Street are looking for enthusiastic individuals who are looking to try something new and seek a new challenge in the customer service sector. We have numerous customer focused roles for a Public Sector client based in Hemel Hempstead UK, we currently have part time roles available and may have some FT in the future.

Role: Customer service assistant

Hours: 9:00-5:30 Monday-Friday (37.5 hours a week)

Pay rate: £12.00 per hour (weekly pay every Friday)

Location: Hemel Hempstead - HP1

contract: temp contract 6 months

Your role being the face of the service will involve providing a professional face-to-face service supporting the public with their visa and citizenship applications. You will also work part of a team, helping customers, resolving issues and ensuring each individual receives a professional, efficient and considerate customer experience.

These roles are initially for a six-months' period, with the option to move on to a fixed-term contract.

If you are a good communicator, with great interpersonal skills who excels at problem solving i would love to hear from you. Just some previous customer service / call centre experience is necessary and a keen ambition to work.

As the right candidate, you will have:

Excellent communication and interpersonal skills
The ability to develop and maintain good working relationships with colleagues
Basic IT skills, as full appropriate systems training will be provided before you start
Effective problem-solving skills and be a team player who constantly displays commitment and flexibility
Excellent organisational skills with great attention to detail
The ability to deliver a high-quality and caring customer service in a professional and timely manner, creating trust and confidence
The ability to understand and apply corporate policies and procedures consistently Desirable, but not essential, experience in:

Working in a customer-facing environment
Working in a high-volume processing environment.Responsibilities in depth:

Capture and process information as part of a process using various systems (full training provided)
Act as a first point of contact for the public
Manage customer expectations, interact and display professionalism at all times.
Adhere to the policies in place and ensuring performance targets are met daily and accuracy targets are achieved.
Manage and resolve challenging situations displaying professionalism at all times and escalating where you cannot.
Work as part of a team and also work independently, managing your time appropriately, working efficiently at all times
Manage incoming service complaints in line with procedure, ensuring escalated action to the Complaints Manager is taken where a service complaint is received.This role requires a basic disclosure check and you must have a UK passport or indefinite leave to remain status.

If you think you are the right person for this role, please apply online or email me directly. I'm excited to hear from you

For specific questions related to the role, contact Angel Goodman ()



  • Hemel Hempstead, United Kingdom EG Group Full time

    **Role**: Customer Service Assistant **Location**: Hemel Hempstead, HP1 3QF **Hours**: Part-Time / Full-Time Hours Available / Permanent **Hourly Rate**: £10.50 above 18 **Bonus Scheme**: Quarterly Bonus Incentive! **Company**: EG Group We are looking for friendly and dedicated Sales Assistant who can provide outstanding customer service to join our...


  • Hemel Hempstead, United Kingdom William Hill Full time

    **Start talking our language.** We’re the experts in betting and gaming; we’ve been around since 1934 so it should come as no surprise to you that we know our stuff. Join us as a Customer Service Assistant and we’ll train you up from day one so you’re fully ready to speak the language of betting to each and every customer that walks through the...


  • Hemel Hempstead, United Kingdom Brook Street Full time

    Brook Street are looking for enthusiastic individuals who are looking to try something new and seek a new challenge in the customer service sector. We have numerous customer focused roles for a Public Sector client based in Hemel Hempstead UK, we currently have part time roles available and may have some FT in the future.Role: Customer service...


  • Hemel Hempstead, United Kingdom Brook Street Full time

    Brook Street are looking for enthusiastic individuals who are looking to try something new and seek a new challenge in the customer service sector. We have numerous customer focused roles for a Public Sector client based in Hemel Hempstead UK, we currently have part time roles available and may have some FT in the future.Role: Customer service...


  • Hemel Hempstead, United Kingdom International Institute for Active Ageing Full time

    **Who we are** We innovate. We challenge. We transform skin health. The International Institute for Active-Ageing (iiaa) is a fast-growing, vibrant company, working at the cutting edge of the global professional beauty industry. We partner with a vast network of leading beauty and skincare professionals across the UK and Ireland, acting as distributors,...


  • Hemel Hempstead, United Kingdom Hertfordshire CC Full time

    **Advert Information** Job Title**: Customer Service Assistant **Location**: Hemel Hempstead **Starting Salary**:£23,114 with the opportunity to progress to £23,500 per annum (pro rata for part-time) **Hours**: 4 hours per week **Contract**: Permanent **Diversity**:We are an inclusive employer and value a diverse workforce Today’s public library is...


  • Hemel Hempstead, United Kingdom Drift Limits Full time

    **Company Overview**: Drift Limits Ltd, a leading provider of exhilarating driving experiences and motorsports events, is seeking a highly organised and detail-oriented individual to join our team as an Administrator. With a focus on customer satisfaction and operational efficiency, Drift Limits Ltd offers an exciting and dynamic work environment for...

  • Customer Service

    2 weeks ago


    Hemel Hempstead, United Kingdom Neptune Heating and Plumbing Ltd Full time

    **Neptune Heating and Plumbing Ltd**, is a family run business, that have been trading for 11 years. Neptune cover the local area and provide heating and plumbing and domestic gas services. Neptune Work with commercial clients and general public with there heating and plumbing needs. We are looking for a **Customer Service Assistant** to join the growing...


  • Hemel Hempstead, United Kingdom BM Stores Full time

    **B&M Retail are currently recruiting for Customer Service Assistants to join our brand new team for our store opening in The Marlowes, Hemel Hempstead! These are **part-time positions** working in our Customer Service, Replenishment and Shop Floor departments.** We are one of the UK’s fastest growing retailers and, with our ongoing expansion plans,...


  • Hemel Hempstead, United Kingdom MPL Home Full time

    MPL Home Ltd based in Hemel Hempstead have worked with UK retail for more than 75 years specialising in end-to-end supply chain management, branding, e-commerce and retail services, we offer tailored solutions to help business's develop at any stage along their journey from sourcing a product to seeing it on sale in a retailer or on a marketplace. We...


  • Hemel Hempstead, United Kingdom Tate Full time

    Are you a customer service professional who thrives on providing a quality service? Do you enjoy a process-driven environment and working to KPIs to ensure the best for your customers? If so, we have a fantastic opportunity within a well-established specialist company who pride themselves on excellent customer service, a great company culture and excellent...


  • Hemel Hempstead, United Kingdom Think Specialist Recruitment Full time

    We are looking to recruit a Customer Service Coordinator to join a well-established client based in Hemel Hempstead, central to the Maylands area. This is an excellent opportunity to join a vibrant, hard-working team. Within this role you will be responsible for reporting and monitoring company orders. If you have a strong administrative background with...

  • Customer Assistant

    3 weeks ago


    Hemel Hempstead, Hertfordshire, United Kingdom Marks and Spencer Full time

    SummaryCustomer Assistant - Hemel Hempstead Hours - Flexiblewk 1Mon Thur Fri Sat week 2Sun Tue Thur Fri All the detailsCustomer Assistant - Hemel Hempstead Hours- Flexible wk 1Mon Thur Fri Sat week 2Sun Tue Thur Fri Purpose To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time...


  • Hemel Hempstead, Hertfordshire, United Kingdom Brook Street Full time

    Brook Street are looking for enthusiastic individuals who are looking to try something new and seek a new challenge in the customer service sector. We have numerous customer focused roles for a Public Sector client based in Hemel Hempstead UK, we currently have part time roles available and may have some FT in the future. Role: Customer service assistant ...

  • Customer Assistant

    4 weeks ago


    Hemel Hempstead, United Kingdom M&S Full time

    **Summary** Customer Assistant: Early Morning **All the details** - Hours_ - Week 1 Week 2_ - Mon 0400-1000 Sun 0600-1200_ - Tue 0400-1000 Mon 0400-1000_ - Fri 0400-1000 Thur 0400-1000_ - Sat 0400-1000 Fri 0400-1000_ **Purpose** To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every...


  • Hemel Hempstead, Hertfordshire, United Kingdom Brook Street Full time

    Brook Street are looking for enthusiastic individuals who are looking to try something new and seek a new challenge in the customer service sector. We have numerous customer focused roles for a Public Sector client based in Hemel Hempstead UK, we currently have part time roles available and may have some FT in the future. Role: Customer service assistant ...


  • Hemel Hempstead, United Kingdom EH Smith Builders Merchants Ltd Full time

    **Customer Service Administrator - Hemel Hempstead** Full Time, Permanent We have a great opportunity for a Customer Service Administrator to join the team at our Hemel Hempstead branch. We require an enthusiastic, self-motivated individual who can provide effective sales and administration support to the branch. Key tasks will include: - Provide sales...

  • Customer Assistant

    3 weeks ago


    HEMEL HEMPSTEAD, United Kingdom MARKS&SPENCER Full time

    Customer Assistant - Hemel Hempstead Hours Sun 11.30-1700 Sat 12.30-18-00Purpose To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to...

  • Customer Assistant

    3 weeks ago


    Hemel Hempstead, Hertfordshire, United Kingdom MARKS&SPENCER Full time

    Customer Assistant - Hemel HempsteadHoursSun Sat PurposeTo deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.Key...

  • Customer Assistant

    2 weeks ago


    Hemel Hempstead, Hertfordshire, United Kingdom MARKS&SPENCER Full time

    Customer Assistant - Hemel Hempstead - Hourswk 1Mon Thur Fri Sat week 2Sun Tue Thur Fri PurposeTo deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us...