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IT Field Engineer

2 months ago

South Wales, United Kingdom G4S Full time
Job Introduction :

An exciting opportunity has arisen for an IT Field Engineer in South West England / South Wales to provide IT Support to our sites in the South West England and South Wales area.

Reporting to the Head of IT Operations, your main focus will be to deliver ICT operations and service excellence. You’ll establish good and effective working relationships with users and stakeholders at all levels, ensuring business and technology teams are supported and focused on delivery excellent customer service.

In return, we offer a competitive salary of up to £31,000 dependent on experience, 25 days holiday, plus bank holidays, entry into our contributor pension scheme, life assurance,  Perks at work and other discount schemes.  We also offer a range of study and support programmes to enable you to improve your skills and develop.

Allied Universal®, a leading security and facility services company, provides proactive security services and cutting-edge smart technology to deliver tailored, integrated security solutions that allow clients to focus on their core business. Our acquisition of G4S in 2021 expands our footprint and infrastructure on a global and local level. Through our vast network of more than 800,000 employees, we leverage global best practices in communities all over the world. Operating in around more than 80 countries with revenues of $18 billion, we are supported by efficient processes and systems that can only come with scale to help deliver our promise locally: keeping people safe so our communities can thrive. We believe there is no greater purpose than serving and safeguarding customers, communities, and people in today’s world. Allied Universal is There for you™. For more information, please visit

#LI-JH1

Role Responsibility:

The main responsibilities of the Service Engineer are:

  • Support and maintain hardware, including local networks, software and fault logs, interfacing with Server Engineers in respect of the WAN and Server infrastructure.
  • Work with the IT Service Desk, acting as 1st, 2nd or 3rd line support, diagnose breakdowns /faults and take corrective and remedial action.
  • Sustain ICT Services, owning issues to resolution and ensuring a clear hand-off to another issue owner.
  • Advise, agree and implement the distribution, use and best practice of software across available hardware to optimise end user efficiency.
  • Guide and coach end users to optimise desktop and software.
  • Check end users compliance with IT policies, with particular reference to the security policy.
  • Ensure full asset management, incident logging and updates, service request capture and other ITIL related activities for allocated sites.
  • Ensure compliance of all statutory requirements relating to ICT, including software licenses.
The Ideal Candidate:

As the ideal candidate for the IT Service Engineer role, you'll already have experience in delivering IT support to a range of suppliers at all levels.

You’ll have advanced knowledge of Windows operating systems, Microsoft Office software& Google support. You will also:

  • Be proficient with PC hardware repair and can troubleshoot/resolve software and operating system issues on both Windows and Apple products.
  • Have excellent communication and customer service skills.

The successful candidate will be required to provide original documentation for detailed screening and vetting processes. These documents may include your passport, driver’s license, utility bill (dated in the last 3 months), HMRC letter, an original bank statement, an original payslip, your birth certificate or a valid share code.

Please note, this role does not qualify for a visa under the current Government guidelines therefore to be considered for this role you must already have the right to work in the UK. Re-location costs will not be granted. You must live within reasonable commuting distance of the site.