Fundraising & Engagement Officer

Fundraising & Engagement Officer

We are working with an International Conservation charity, who have an exciting opportunity for a Fundraising & Engagement Officer to join the organisation.

Position: Fundraising & Engagement Officer

Location: Halesworth (Suffolk) with options for hybrid working

Contract: Permanent

Hours: Full-time

Salary: Starting salary £25,000 per annum

Closing Date: 09:00am on Monday 21st October 2024

Interview date: 31st October 2024

Please note that the closing date given is a guide. We reserve the right to close the vacancy once we have received sufficient applications.

About the Role

Our Development Department is responsible for growing a diverse and loyal supporter base, enabling the Trust to scale up its work. Within the Department, the Fundraising & Engagement team develop and deliver effective stewardship journeys for the organisation’s individual donors, regular givers and fundraisers, deepening the commitment of existing supporters and inspiring new supporters to contribute to the organisation. We are passionate about ensuring that all donors feel supported, valued and informed about their contribution to the organisation’s work.

Key responsibilities include:

• Actively support the Fundraising & Engagement Manager with the delivery and implementation of stewardship and engagement action plans for individual donors, regular givers and fundraisers.
• Build, maintain and take responsibility for first-class and long-term relationships with prospective and current supporters through prompt, helpful, professional and friendly contact via telephone, email and postal correspondence to ensure they have the best experience at the organisation.
• Prepare reports on fundraising activities, supporter trends, and campaign and appeal outcomes to enable effective monitoring of donor acquisition and retention activities against KPIs.
• Contribute to the development of inspiring and engaging communications materials and social media content to update donors and fundraisers on the conservation impact of their support.
• Work with our Supporter Care team to ensure they have all the information and resources required to fulfil donor stewardship journeys.
• Identify and represent the organisation at events to raise awareness of our work, deepen donor engagement and acquire new supporters, delivering presentations to inspire groups in schools, clubs and corporate Charity of the Year (COTY) partnerships.
• Effectively use the central Customer Relationship Management (CRM) database and suite of Microsoft Office products to keep records current, complete and accurate and interrogate data to monitor progress towards personal, team and organisational objectives.

About You

We are looking for applicants with strong stewardship skills and experience nurturing ongoing relationships, having worked in either a fundraising or customer stewardship role. You will be an excellent communicator, confident in engaging a wide range of audiences to enhance the stewardship experience, particularly communicating in written format. You will be passionate about sharing our work around wildlife conservation and committed to furthering the mission and ethos of the organisation.

Key skills required for this role:

• Experience in a fundraising role or relevant experience in a customer stewardship role, with a proven ability to build and nurture long-term relationships (essential). (A/I)
• Excellent written and verbal communication skills, including an ability to confidently communicate with a wide range of audiences in an appropriately tailored manner, both inside and outside of the organisation
• A passion for customer service to identify opportunities to enhance the stewardship experience
• Ability to plan, balance and manage competing priorities and workload
• Able to demonstrate a logical and methodical approach and the ability to develop and implement processes and procedures with a high level of accuracy and attention to detail.
• Excellent numeracy skills to understand supporter giving data
• Excellent standard of IT competence - confident in the use of Microsoft Word and PowerPoint, ideally with Excel at an advanced level

About the Organisation

The organisation is based in the UK and is unique within the conservation world. Reaching beyond its 30th year of operation the Trust has grown from small beginnings saving critically threatened forests in Belize, to become an internationally respected conservation organisation with a proven track record, working with more than 30 overseas conservation NGOs on the protection of threatened habitats. It has developed its modus operandi without losing its vision, integrity, and transparency.

You may have experience in areas such as; Fundraising, Fundraiser, Fundraising Executive, Fundraising Coordinator, Fundraising Administrator, Assistant Fundraiser, Fundraising Assistant, Sales, Sales Executive, Sales Assistant, Account Manager, Business Development Manager, Business Development, Customer Service, Customer Service Executive, Customer Service Officer, Supporter Engagement, Supporter Engagement Officer,

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.