Care Coordinator

Job summary

If you would like to be part of an established Admin Team in an innovative GP Practice we would like to hear from you.

OurCare Coordinator's work alongside our admin team that alleviating pressure from clinician's and ensure patients are navigated to the right care at the right time in the right includes being a main point of contact for ourpalliative patients, care homes and other complex situations.

In addition you will be part of a team who supports patient care which will include monitoring the QOF, the practicesvaccination clinics and other services to ensure these are efficient.

This will involvecommunication directly with patients and with other staff members to ensure there is capacityin the system to facilitate the patient care.

Main duties of the job

A PCN Care Coordinatorcan provide capacity and expertise to support patients in preparing for clinicalconversations they have with primary care professionals to free up time for theclinician, highlight any issues or blocks to continuing health at an earlystage and act as a link between the patient, the clinician and any outside orpartner agency.

The rolealso supports the booking of appointments, setting up of group consultations,administration of clinics and the management of population health initiatives. Call and recall of patients for long term condition reviews and other clinically specific recalls of patients needing treatment and reviews to manage their conditions.

The PatientCare Coordinator will work closely with the GPs and other primary careprofessionals within the PCN to identify and manage a caseload of identifiedpatients, making sure that appropriate support is made available to them andtheir careers, and ensuring that their changing needs are addressed.

The Care Coordinatorwill support all PCN services and initiatives administratively andpractically.

The Care Coordinator, will also support and work collaboratively with the admin team on various admin functions such as document processing and coding of patient records.

About us

The Park Surgery is a semi-rural practice looking after approx 15000 patients. We have a branch surgery at Nafferton. We have our own dispensary and prescribe to about half our patients from here.

The practice has 4 GP Partners and a diverse mix of salaried GP's, ANP's, Nurses, HCAs, Pharmacists, pharmacy technicians who are all supported by a Management Team and back office staff such as admin, care coordinators, reception, finance and the dispensary team.

We are also a training practice and work with HYMS developing the GP's of tomorrow.

Job description

Job responsibilities

Our carecoordinator will:

Working with the primary care team and using the clinical IT system to identify cohorts of patients who require annual health reviews.

Contact and work with these patients to organise the review appointments.

Help plan, administrate appointment rotas and help with the administration of these roles and clinics.

Contribute to improving healthcare outcomes by working with our Quality leads on Quality Outcomes Framework (QOF) within the practice.

Assist patients to navigate and progress through the relevant pathways, processes and systems; answering patient questions, making phone-calls, arrangments for care, liaising with professionals, service personnel and wider stakeholders.

Implement processes for safety-netting at the practice so that patients are followed up effectively.

Contribute to the implementation and streamlining of new pathways for effective follow up of patients with long term conditions.

Work with other PCN care coordinators to share learning and best practice.

Support Carer's Leads across the PCN in developing groups, support and resources.

Build and maintain effectively relationships with practice teams and PCN Staff.

Collate patient data and update patient records.

Create, amend and use searches within the clinical system to identify cohorts of patients.

Produce a variety of information for audit in various formats such as spreadsheets.

Participate in Practice meetings.

When needed provide support to the administration team by way of document processing, coding records and various other admin functions.

Additional work will be delegated by the Practice Manager.

Ensure awareness of responsibilities in relation to health and safety,infection control and all governance/safety policies.

To be willing to work additional, extended and improving access hourswhen requested/required.

Any other duty as shall be reasonable be required.

This job is a new and emerging PCN role and islikely to change, grow and develop over time as the needs of the PCN changesand therefore this Job Description will change and develop similarly.

The Ideal Candidate

You should be highlyefficient administratively.

You should have excellentinterpersonal communication skills and be able to deal with patients sensitively.

You should be able to speakprofessionally and confidently to different types of patients, colleagues andclinicians.

You should have anunderstanding of primary care or have been in an NHS setting in the past.

You should be proactiveand able to work independently, using your own initiative, but able to take andrespond to detailed instruction where required.

You should be able toprioritise multiple tasks and achieve them all to a high standard at all times.

You need to have a 'can-do' attitude and be willing to take on new challenges positively.

Person Specification

Qualifications

Essential

GCSE grades D and above or equivalent work history experience.

Desirable

Educated to A level standard or NVQ level 3 or equivalent on the job experience. Working in Primary or Secondary Care would be advantageous.

Experience

Essential

Previous experience of working in a GP surgery. Knowledge of Primary Care. Understanding of service user confidentiality. Experience of use of clinical IT systems (Emis or SystmOne) Experience of administrative duties.

Desirable

Understanding of the Quality Outcome Framework. Experience of Enhanced Services. Knowledge of medical terminology. Experience of working in an NHS or social care organisation. Understanding of health and social care processes.

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