To act as a main point of contact for individuals accessing the service. Accept referrals and assess how far a patients health and wellbeing needs can be met by services and other opportunities in the community. Manage and prioritise your caseload reflecting your patients needs. Together produce a simple personalised care and support plan to address their health and wellbeing needs.

Develop trusting relationships by giving people time and focus on what matters to them. Following a patients journey, evaluate how far the actions in the care and support plan are meeting their health and wellbeing needs. Proactively identify and work with people, including the frail/elderly and those with long-term conditions, to provide coordination and navigation of care and support across health and care services. Where required refer patients back to other health professionals within the team.

Liaise with appropriate statutory and voluntary sector agencies working in Public & Mental Health, Primary and Secondary Care, Social Care and build up appropriate networks that promote timely access to support individuals. To work systemically, e.g. liaise with and include families/carers, health professionals etc. when appropriate and as agreed by the service users.

To build strong working relationships with internal and external services and to promote the link worker/social prescribing model. Work collaboratively with local Voluntary, Community and Social Enterprise (VCSE) organisations and community groups. Ensure data is captured in the clinical systems and SNOMED codes are utilised. Discuss concerns with a relevant GP to ensure safeguarding procedures are followed appropriately.

To attend multi-disciplinary team meetings (MDTs) as required. To ensure individuals are made aware of key processes e.g. complaints, information sharing, getting involved, and to make sure that they are asked about how they would prefer information. For your own personal and professional development, you will be expected to participate in monthly supervision with a health professional.

To attend mandatory training and abide by policies and procedures on safeguarding, health and safety and equality and diversity. To attend appropriate continuing professional development and training events, team meeting and supervision sessions. To carry out, from time to time, any other appropriate duties in line with capabilities as directed by the line manager. Management of workload and personal development Act on own initiative in prioritising and managing workload, in respect of clinical, managerial, and administrative areas, as necessary.

Maintain own personal and professional development as agreed at your annual review.