Care Co-ordinator

Yorkshire Coast & Wolds PCN are a four practice 48,000 patient network wishing to prioritise keeping people living in their own homes, living well and having choices and providing care closer to home. A PCN Patient Care Coordinator will help support the constituent PCN practices, Multi-disciplinary team (MDT) and wider health and social care colleagues in the co-ordination of multiple services around the patient both administratively and with direct patient contact.

A PCN Care Coordinator can provide capacity and expertise to support patients in preparing for clinical conversations they have with primary care professionals to free up time for the clinician, highlight any issues or blocks to continuing health at an early stage and act as a link between the patient, the clinician and any outside or partner agency. Please note that this is not a clinical role, and no hands on care is involved with the patients.

The role also supports the booking of appointments, setting up of group consultations, administration of clinics and the management of population health initiatives.

The role acts as a liaison between the clinician, PCN and practice admin team and the patient and can be seen as a primary care version of a Patient Advise and Liaison Service (PALS) which has been run successfully in Secondary Care for some time.

The Patient Care Coordinator will work closely with the GPs and other primary care professionals within the PCN to identify and manage a caseload of identified patients, making sure that appropriate support is made available to them and their careers, and ensuring that their changing needs are addressed.

The Care Coordinator will support all PCN services and initiatives administratively and practically.

**Our care coordinator will**:
Support the on-going training of practice staff and provide on-site support and guidance.

Help plan, administrate and diarise all PCN and practice appointment rotas and help with the administration of these roles and clinics.

Support clinicians and administrative staff with patients, tracking their needs, troubleshooting, fact-finding and signposting by setting up a PCN Patient Advice & Liaison Service to be utilised by clinicians and practice staff.

Manage the practices QOF registers and monitor and coordinate the practice response to maximise QOF targets.

Support clinicians in the setting up and administration of Group Consultations.

Support and administrate any future clinical endeavours.

Link administratively with the MDT to support and proactively manage patient and clinician needs.

Help develop new practice and PCN services

Support carers leads across the PCN in developing carers groups, support and resources.

Plan, support and manage where appropriate any tasks associated with PCN, NHSE, or CCG initiatives such as the CCLIP, Population Health Management or PCN DES activities.

Additional work will be delegated by the Practice Manager.

Ensure awareness of responsibilities in relation to health and safety, infection control and all governance/safety policies.

To be willing to work additional, extended and improving access hours when requested/required.

Any other duty as shall be reasonable be required.

**This job is a new and emerging PCN role and is likely to change, grow and develop over time as the needs of the PCN changes and therefore this Job Description will change and develop similarly.**

You should be highly efficient administratively.

You should have excellent interpersonal communication skills.

You should be able to speak professionally and confidently to different types of patients, colleagues and clinicians.

You should be able to grow and develop as the needs of the PCN grows and proactively ensure this role is always fit for purpose and adaptive to change.

You should have an understanding of primary care or have been in an NHS setting in the past.

You should be proactive and able to work independently, using your own initiative, but able to take and respond to detailed instruction where required.

You should have excellent note keeping skills.

You should be able to prioritise multiple tasks and achieve them all to a high standard at all times.

**Job Types**: Full-time, Part-time, Permanent

**Salary**: £11.40-£11.80 per hour

Expected hours: No more than 37 per week

**Benefits**:

- Company pension

Schedule:

- Monday to Friday

**Experience**:

- office work: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

Application deadline: 10/09/2023
Reference ID: A2222-23-0011