Lead Completions Specialist

2 weeks ago

Peterborough, United Kingdom Yorkshire Building Society Full time

A new opportunity has arisen for a Lead Completions Specialist to join a growing and exciting Commercial Lending Division. If you have excellent mortgage knowledge, want a role where you are empowered to take responsibility, be able to utilise your problem-solving skills and provide great leadership to your own team then this could be the your chance to do just that.


About the role

As Lead Completions Specialist, you’ll be leading a team of Completion Specialists, empowering them to be the best they can be and helping them deliver timely and secure mortgage completions and a great experience to our customers and brokers.

In this role, you will build and maintain excellent relationships with our Panel lawyers, key brokers, lead underwriters and lead relationship directors, providing a high level of stakeholder engagement.

You’ll provide direction and guidance to enable your team to consistently deliver great customer experiences and lending outcomes. To do this, you will take ownership for the ongoing coaching and development within your team.

Away from this, you will also maximise operational efficiencies by continually challenging the processes within the department to drive better customer and colleague experiences.


About you

This is a role where you’ll need extensive mortgage experience and/or experience leading and developing teams. This’ll be coupled with;

  • Experience of leading and enabling teams to deliver great customer experience and outcomes
  • Ability to seek out solutions to risks posed and propose safe solutions to underwriting
  • Ability to manage complex/high value transactions, leading from offer to completion
  • Confidence in effectively managing a wide range of internal and external stakeholders
  • Attention to detail with all aspects of security documentation
  • CeMap qualification or the equivalent is desirable but not essential


About us

At YBS we don’t have shareholders, we have members. We care about people and that includes you. So here, you’ll be respected for who you are, you’ll be able to bring your whole self to work, and you’ll have everything you need to build a long and rewarding career.

Flexibility. We offer a range of flexible working options without unsocial hours, which can help you find a healthy work-life balance. Whether it’s finishing early for an appointment or fitting your studies and hobbies in around your working hours, we can help make it work for you.

Development. We want you to feel challenged here. Whatever your ambitions, we’re committed to helping you develop your skills and move ahead in your career journey. From day one, we’ll set you up for success with a brilliant induction and full training plan, all designed to get you up to speed quickly.

Inclusivity. We’re passionate about creating an inclusive environment where everyone is welcome and able to be themselves. If you’ll go the extra mile to help our members, you’ll fit right in and feel you belong here.


About our Benefits

We offer lots of fantastic rewards that you can make the most of in and out of work, including:

  • Holiday. You’ll get 25 days plus Bank Holidays, as well as the option to buy up to a further 5 days.
  • Bonus. We work together to reach for better at YBS, so when we reach our goals we’re all rewarded, with up to a 10% annual bonus.
  • Pension. We know how important it is to save towards the future, that’s why we’ll contribute up 11% into your YBS pension.
  • Healthcare. Health and wellbeing are an important part of life at YBS, when you join us you’ll have access to a range of health benefits to suit your life including private medical insurance, dental and healthcare plans.
  • My Benefits. When you join YBS you’ll have access to our self-service benefits portal, where you can access a range of retail, hospitality and health discounts


Ready to apply?

If you’re excited about this role and want to be part of the YBS team, click apply now to send us your application.

Want more information?

If you have any questions about this role, please contact Olivia Lambert on Olambert@ybs.co.uk

Please note applications are reviewed frequently therefore this role may close prior to the advertised closing date


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