Completions Advisor

7 months ago

Peterborough, United Kingdom Yorkshire Building Society Full time

As our next Completions Specialist, you’ll be working cases through the completion process, building relationships, and liaising with the Society's solicitors in order to meet and exceed customer completion deadlines.

The Completions Team are based at our Broadoak offices in Peterborough.

**About the Role**

In this role, you’ll proactively manage transactions from offer right through to completion, whilst delivering exceptional customer service. You will be responsible for building and maintaining relationships with Lending Managers, Brokers and Solicitors to ensure a smooth end to end process.

In addition, you will also undertake thorough analysis of customer requests and present balanced & comprehensive assessment of the proposals and recommended action to underwriters.

As a Completions Specialist you will effectively manage and resolve customer interactions involving complex lending proposals and security related requests.

**About you**

You’ll be a customer focused individual with experience within Mortgages (Commercial and Residential). This'll coupled with
- Excellent Customer service skills
- High organisational skills to prioritise completions according to customer needs
- Knowledge of mortgage products and lending processes Team orientated

**About Us**

At YBS we don’t have shareholders, we have members. We care about people and that includes you. So here, you’ll be respected for who you are, you’ll be able to bring your whole self to work, and you’ll have everything you need to build a long and rewarding career.

**Flexibility. **We offer a range of flexible working options without unsocial hours, which can help you find a healthy work-life balance. Whether it’s finishing early for an appointment or fitting your studies and hobbies in around your working hours, we can help make it work for you.

**Development. **We want you to feel challenged here. Whatever your ambitions, we’re committed to helping you develop your skills and move ahead in your career journey. From day one, we’ll set you up for success with a brilliant induction and full training plan, all designed to get you up to speed quickly.

**Inclusivity.** We’re passionate about creating an inclusive environment where everyone is welcome and able to be themselves. If you’ll go the extra mile to help our members, you’ll fit right in and feel you belong here.

**About our Benefits**

We offer lots of fantastic rewards that you can make the most of in and out of work, including:

- ** Holiday.** You’ll get 25 days plus Bank Holidays, as well as the option to buy up to a further 5 days.
- ** Bonus. **At YBS we work collaboratively and share in our success together, so when we reach our goals were all rewarded with an on target bonus of 7% of eligible pay (with the opportunity to earn up to a maximum 15%).
- **Pension. **We know how important it is to save towards the future, that’s why we’ll contribute up 11% into your YBS pension.
- ** Healthcare. **Health and wellbeing are an important part of life at YBS, when you join us you’ll have access to a range of health benefits to suit your life including private medical insurance, dental and healthcare plans.
- **My Benefits. **When you join YBS you’ll have access to our self-service benefits portal, where you can access a range of retail, hospitality and health discounts,

**Ready to apply?**

**Want more information?**

Internally this role is known as: Commercial Lending Completions Specialist

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