UK- General Property- Claims FNOL Handler
2 weeks ago
Position Summary
A Claims FNOL Handler is required to join our team where you will play a vital role in the Claims process by being the first point of contact for customers, clients and brokers whereby setting expectations and assisting in loss mitigation.
General Background, Experience & Professional Qualifications
Experience within the same type of role is desired however not essential as full training will be provided. Customer facing experience is essential.
Key Responsibilities
Ensure we are compliant with Client Service Level Agreements Engage with all parties involved delivering excellent customer service. Customer will be the centre of everything that we do Instructing suppliers as and when necessary Ensuring all correct documentation is gathered prior to Loss Adjuster visit. Managing/organising outstanding task to ensure exceptional service is maintained Co-ordinate adjuster diaries Build good relationships with team members as well as other areas of the business
Behaviours
Positive, can do attitude Ability to work within a team and adapt to different personalities Ability to work independently Respect for others and individual differences Good Time management Willingness to develop and progress
Skills
Exceptional communication skills both verbal and written Excellent PC Skills and ability to adapt to in-house systems easily Good organisation and attention to detail Confident telephone manner and must be able to demonstrate a high level of empathy Ability to work under pressure Able to demonstrate initiative and have a good sense of problem solving
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