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Aftercare Coordinator

2 months ago

London, United Kingdom The Hyde Group Full time

Aftercare Coordinator - 12 month Fixed Term Contract

London Bridge

Up to £46,000

Hyde is looking to recruit a Aftercare Coordinator.

Hyde is one of the UK’s leading and award-winning providers of affordable homes in London, the South-East and surrounding areas. We provide and manage 50,000 homes to over 100,000 customers. Our ethos is simple: by providing customers with a safe and decent home, it allows them to realise their potential, enjoy their environment, and contribute to their community.

As a Aftercare Coordinator at Hyde, you will be working within the Product Quality Team to ensure both internal stakeholders and external customers receive the quality homes and service they expect, in line with the approved business plan and the construction contract.

Responsibilities

Ensure a high standard of quality control and supervision is maintained for each contract via site visits and regular plot inspections, with due regard to building and health and safety legislation.Complete relevant reports following site and customer visits and updating spreadsheets and systems as required.Interpret drawings and check against as built at various stages of construction and to determine defects.Assisting the Customer Care team as required. Assist the Project Manager in monitoring the performance of contractors and consultants on-site, ensuring construction adheres to specifications.Manage pre-completion inspections, customer home-demonstrations, and the completion of any outstanding works, including post-handover customer relations, aftercare contractor management and defect rectification.

Skills and Experience Required

Strong quality control and supervision skills, with experience in site visits and assessing contract implementation.Excellent communication and liaison abilities with internal teams and customers.Experience in managing customer journeys from contract exchange to post-completion.Ability to identify risks and propose effective solutions in a demanding environment.Knowledge of building and health and safety legislation.Hold clean driving licence and access to vehicle to travel to construction sites and customer visits,

Benefits

A fantastic pensionLife assuranceGreat holidaysAn award-winning flexible benefits packageVolunteering days