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Outpatient Administrator

1 month ago

Nottingham, United Kingdom Nottingham University Hospitals NHS Trusts Full time

Job summary

In addition to the below summary you need to familiarise yourself with the full job description and person specification documents attached to this advert.

To provide a friendly, courteous and efficient service to patients, carers and all referrers into the Radiology service when booking and co-ordinating appointments.

To co-ordinate the bookings of patients who require Radiological procedures, following the Radiology standard operating procedures, ensuring that all referrals received are processed within 24 hours and ensuring appointments are booked in accordance with the correct RTT targets.

Using various Trust IT systems, inclusive of CRIS, Careflow, Medical Office, Bluespier.

The post holder will be required to liaise with a number of consultant Radiologists across varying specialties.

Main duties of the job

The role/duties of the post are outlined below. In undertaking this role, the employee will be expected to behave at all times that is consistent with and actively supports the Trust values which are detailed below.

The successful candidate will play a crucial role in delivering a high-quality service to the radiology department and should demonstrate excellent communication skills, a good telephone manner with the ability to show initiative is essential. You will have the ability to accurately convey verbal and written information. You must be well motivated and reliable, with a 'can do' attitude.

Due to the sensitivity of the role, you will need to be able to demonstrate a clear understanding of confidentiality issues.

About us

With over 19,000 staff, we are one of the biggest employers in the city with a central role in supporting the health and wellbeing of our local population. We play a leading role in research, education and innovation.

Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at NUH we will endeavour to turn your job into a career

We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH.

Job description

Job responsibilities

We are looking for 2x outpatient administrators. The post holder will work as part of a combined CT Radiology administrative team, and will be responsible for arranging and coordinating the booking of patients referred to Radiology for CT specialist procedures.

Following standard booking procedures the post holder will be required to exercise judgement and initiative to ensure that all referrals are prioritised, processed efficiently to meet the internal and external targets relating to the relevant patients pathway.

The post holder will ensure close liaison with the multi-disciplinary team in Radiology as well as wards, GP surgeries, outpatient clinics, patients and nursing medical/administrative staff in order to provide a prompt patient focused service and maintain good relations with internal and external referrers into the service.

The post holder should possess the ability to use his/her initiative, working without direct supervision, organising and taking control of specified duties, escalating where necessary to the Deputy Service Administration Manager. It is essential that the post holder is aware of the need for flexible working arrangements. as we run a 7 day a week service from They may be required to work at any of the NUH Campuses, including the Treatment Centre. Weekend working may also be required as part of the role.

Person Specification

Qualifications

Essential

A to C grade GCSE's or equivalent including English and Maths Experience in using Microsoft Word, Excel, Outlook NVQ level 2 in administration related subject or equivalent experience

Desirable

Competent at using Trust IT systems

Experience

Essential

Recent experience in an administration/clerical role Ability to work in a pressured environment Must have experience of liaising with different staff groups

Desirable

Previous experience of managing own workload Knowledge of NUH policies and processes Knowledge of the pathway targets and diagnostic imaging targets

Communication

Essential

Ability to communicate via phone, email and in person Able to work on own initiative Able to demonstrate good team work and collaboration

Organisation

Essential

Good organisational skills/Good time management skills

Other

Essential

Able to work cross campus as required Able to work flexible shifts