Tenant Welfare Officer

6 months ago

Aldershot, United Kingdom Mears Full time

About the Role

This is a exciting time to join the Team as the Tenant Welfare Office and forms part of the front-line delivery team providing temporary accommodation and support to people, who may be vulnerable or have a special housing need in a pathway to more settled accommodation. Pastoral support is provided by 2 Tennant Welfare Officers as part of a team to assist the management and tenancy sustainment of our Tenants so they can manage the accommodation we provide. The key requirement of this service is to ensure that our tenants are in the strongest position to be successful in their follow on moves.

The Tenant Welfare Officer’s role is to ensure clients are assessed at various stages, identifying their support needs and action the follow through work required to meet those needs. The role also requires partnership and collaborative working with colleagues, external agencies, third parties and charitable organisations to support resettlement, move on and community cohesion and sustainability.

What will the role involve:

Assess, record and plan welfare and support needs for each client assigned to you. Organise and provide appropriate support for clients preparing to move-on to greater independence. Contribute to the protection of clients, neighbours, and the local community to support clients when they are distressed, ensuring safeguarding and welfare are fully considered in line with processes. Delivery of service through sign-posting, direct referral, and liaison with other housing, health and social care professionals, benefits, welfare and advocacy agencies, and other landlords as appropriate. Deliver services to ensure full contractual compliance and successful outcomes of all Key Performance Indicators and service delivery targets. Ensure clients understand the mutual terms and obligations of their tenancy, managing any breach in line with Mears processes and procedures. Conduct regular property inspections to ensure full contractual compliance and successful outcomes of all Key Performance Indicators, internal and commercial targets. Delivery of move in, move out service ensuring all issues and risks are flagged to the relevant teams for action. Ensure all records and IT data on systems remains updated with accurate and up to date information. They will also need to meet contractual requirements.

Role Criteria

We are always keen to meet applicants from Property, Housing or Social Housing backgrounds however this is not essential. To be considered for this role, you will need experience in:

Delivering front line customer service Working as part of a team and independently Delivering against targets Support service delivery to a vulnerable client group Understanding of the roles and responsibilities of statutory authorities and voluntary Groups in providing identifiable support needs A flexible working approach and the ability to work to tight deadlines. Ability to identify individual and family need and recognise the required support packages to maintain independence To communicate effectively with colleagues and clients face to face Ability to understand differing cultures and change approach to achieve best outcome

Benefits we can offer you

25 days annual leave plus bank holidays Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment. Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more Family friendly policies

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