Tenant Welfare Officer

1 month ago

Aldershot, Hampshire, United Kingdom Mears Full time
About the Role

This is an exciting opportunity to join Mears as a Tenant Welfare Officer, playing a key role in providing temporary accommodation and support to vulnerable individuals. As part of our front-line delivery team, you will work closely with colleagues, external agencies, and charitable organizations to ensure our tenants are in the strongest position to succeed in their follow-on moves.

Key Responsibilities
  • Assess and record welfare and support needs for clients, identifying required support packages to maintain independence.
  • Organize and provide support for clients preparing to move on to greater independence, ensuring full contractual compliance and successful outcomes.
  • Deliver services through sign-posting, direct referral, and liaison with housing, health, and social care professionals, benefits, welfare, and advocacy agencies.
  • Conduct regular property inspections to ensure full contractual compliance and successful outcomes.
  • Ensure clients understand mutual terms and obligations of their tenancy, managing any breaches in line with Mears processes and procedures.
Requirements
  • Experience in delivering front-line customer service and working as part of a team.
  • Ability to deliver against targets and support service delivery to a vulnerable client group.
  • Understanding of roles and responsibilities of statutory authorities and voluntary groups in providing identifiable support needs.
  • Flexible working approach and ability to work to tight deadlines.
What We Offer
  • 25 days annual leave plus bank holidays.
  • Annual Mears Fun Day.
  • Volunteering Leave.
  • Staff perks with Mears Rewards.

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