Receptionist/Administrator

4 weeks ago

Clay Cross, United Kingdom Chesterfield Royal Hospital NHS Foundation Trust Full time

Job summary

An exciting opportunity has arisen to work within our Receptionist/Administrative Team at Royal Primary Care.

We are looking to employ a part-time Receptionists to join our busy GP practice based in the Clay Cross area.

1 x hours per week

Main duties of the job

An opportunity has arisen to join our growing team at Royal Primary Care and we are looking for enthusiastic part-time Receptionist/Administrator to work within in our busy medical practice within the Chesterfield area.

The successful candidate should have basic IT skills.

Other essential skills are the ability to work as part of a team, have a good level of qualification (or equivalent experience) and competency in Maths and English.

About us

Our vision is to be an exceptional provider of family medicine, dedicated to our patients, and we're on a mission to improve our community's health and reduce inequality.

Royal Primary Care surgeries are part of Chesterfield Royal Hospital Foundation Trust and this brings the benefits of being part of a larger organisation. As well as an NHS pension, you'll have access to training and development opportunities and a whole raft of well-being initiatives to look after your physical and mental health. At Royal Primary Care, your happiness is at the heart of our appraisal system, and we place great importance on everyone feeling included. You'll have an equal say in how we look after you through access to our annual staff survey.

(Please note although this is not Agenda for Change - we do offer our employees a good package of benefits)

Job description

Job responsibilities

To work within the reception team with a focus on achieving excellent patient care via the telephone and face to face. Carry out GP approved triage to ensure our patients see the correct clinician first time. Being a first point of contact for our patients and other healthcare providers.

Please see the attached job description for a full breakdown of the duties and responsibilities.

Person Specification

Qualifications and Training

Essential

GCSE in Maths & English Grade C or above

Desirable

NVQ or equivalent in Customer Care Formal training in a public facing environment Knowledge of GP computer systems, preferably SystmOne

Experience

Essential

Working with the public, preferably in a reception environment with knowledge of basic office procedures

Desirable

Telephone call handling experience

Skills and Knowledge

Essential

Good team working skills Effective time management skills Ability to work independently following verbal or written instructions

Desirable

Understanding the issues around safeguarding and patient confidentiality GDPR knowledge

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