Client Care Assistant

4 months ago

New Cross, United Kingdom Medivet Group Ltd Full time

**Remuneration**
National Minimum Wage
**The Opportunity**
We are seeking a full time Client Care Assistant to join our New Cross practice for 40 hours a week. This role will be supporting a team of Veterinary Surgeons, Nurses, and Patient Care Assistants.

We believe in exceptional care for both our patients and client.

As a Client Care Assistant, you’ll use your excellent customer service skills to welcome and assist clients before, during and after every visit. Although you don’t need to have hands-on experience working with pets, a love of animals and their welfare is essential.

From handling busy telephone lines and arranging appointments to taking payments, entering test results, and ensuring the consult rooms are fully stocked, you’ll enjoy a busy and varied front-of-house role. You’ll also take ownership of ensuring the reception and waiting areas always look their best.
**Key Benefits**
- Health cash plan from day one (covering dental, physio and optical services) with 24/7 Private GP Service.
- Life Assurance 3 x salary.
- Access to 24-hour counselling by phone or in person should you feel you need support.
- 31 days’ annual leave (including Bank Holidays) rising to 36 with length of service.
- An additional ‘Day for You’, a paid day’s leave for you to use as you wish.
- Interest free Season Ticket Loan.
- Cycle to Work scheme.
- Discounts on Medivet products and services.

**Role Accountabilities**
Exceptional care is at the heart of everything we do at Medivet. That’s the care for our patients, our clients and for each other - we really want to make a positive difference through every interaction we have.
In this role you will:

- Triage the impact of any emergency appointments, contacting clients to arrange an alternative appointment where necessary.
- Manage the practice diary to ensure appointment availability is aligned to best practice and available skillset.
- Ensure appointment slots are available for clients to book online.
- Carry out reception duties, greeting clients on arrival, and updating records.
- Process any repeat prescription order requests.
- Be an advocate of the Medivet Healthcare Plan, and complete relevant sign-up documentation with clients.
- Ensure online practice information is up to date, with accurate opening hours and current colleagues.

**Your Skills and Experience**
- Excellent client facing and reception skills.
- Experience of working as part of a team and building positive working relationships.
- Client care skills, with the ability to remain calm under pressure and be diplomatic when needed.
- Able to prioritise a range of tasks and own workload.
- Good numeracy skills, with the ability to manage payments and cash up.
- Experience in using online appointment booking systems.
- Administration skills and experience
- Trustworthy and responsible

Desirable:

- Previous veterinary receptionist experience.
- Social media/website content management.

**About Us**
Medivet is a leading veterinary care provider, with practices across the UK including a number of 24-hour veterinary centres and referral centres. We also have a growing presence overseas with practices in France, Germany and Spain.

We’re proud to support a large, connected and growing community of colleagues who provide exceptional care that’s always there. That’s more than a strapline for us, we truly believe every interaction we have matters and that we can make a real difference. This is as true for our colleagues as it is for our patients and clients. Being part of Medivet means being part of a forward-thinking and caring environment with the very best equipment and treatment options available, and the very best treatment for you as a valued member of the team.

This is the home of talented people like you who want to stand out in their field and whose compassion for animals goes way beyond their job. Join us and be part of our exciting plans for the future.

Job Reference: FR05189

  • Care Assistant

    4 months ago

    New Cross, United Kingdom Recruitment Professionals Full time

    Recruitment Professionals are a leading Recruitment agency for the Health and Social Care sector. We are currently looking for several Care Assistant for a well established and reputable care home in New Cross. The care home has a good rating and the staff and management teams are very friendly, knowledgeable and work together well as a team We can help you...

  • Care Assistant

    4 months ago

    King's Cross, United Kingdom Parador Care Support Ltd Full time

    Are you looking to expand your skills and enhance your career as a Personal Care Assistant? Parador Care Support is recruiting for a client in the E5 Hackney area. If you are interested in joining the team and helping our client, please do not hesitate to contact us by forwarding your CV. Parador Care Support is seeking Care assistants (preferably with...

  • Veterinary Care Assistant

    4 months ago

    New Cross, United Kingdom Medivet Group Ltd Full time

    **The role** Our Veterinary Care Assistants, known as Patient Care Assistants are an integral part of the team in practice. You will be supporting practices performing a variety of duties, such as ensuring the practice maintains high clinical standards throughout, maintaining kennels and the general environment following cleaning protocols, feeding animals,...

  • Care Assistant

    1 week ago

    New Milton, United Kingdom Cinnamon Care Full time

    Care Assistant£12.18 per hour plus company benefitsBank Contract A Top 20 Care Home Group 2024! Awarded One Of The UKs Best Companies To Work For Mornington Court is a luxury 57 bed care home that provides the most luxurious surroundings and the very best in residential and dementia care and support. We are looking for enthusiastic, passionate and reliable...

  • Health Care Assistants

    3 months ago

    New Romney, United Kingdom Abode Care Homes- Creedy House Full time

    **REPORTING TO**:Qualified Nursing Staff (Nursing Care Centre) Deputy Home Manager / Senior Care Assistant (Residential Care Centre) **JOB PURPOSE**:To assist in the provision of care and work as part of a team to achieve required standards. To ensure Clients retain their dignity and Individuality. To be involved in the general activities of the Care...

  • Care Assistant

    2 weeks ago

    New Edlington, United Kingdom Voyage Care Full time

    About the RoleWe are seeking a dedicated and compassionate Care Assistant to join our team at Voyage Care. As a Care Assistant, you will play a vital role in enhancing the quality of life for individuals with complex needs.Key Responsibilities:Provide personal care and support to individuals with complex needsAssist with daily living activities, such as...

  • Care Assistant

    2 weeks ago

    New Edlington, United Kingdom Voyage Care Full time

    About the RoleWe are seeking a dedicated and compassionate Care Assistant to join our team at Voyage Care. As a Care Assistant, you will play a vital role in enhancing the quality of life for individuals with complex needs.Key Responsibilities:Provide personal care and support to individuals with complex needsAssist with daily living activities, such as...

  • Care Assistant

    1 month ago

    New Whittington, United Kingdom Voyage Care Full time

    Care Assistant - Join Our Team at Voyage CareTypical Shifts: Mornings, Afternoons, and Day Shifts with Sleep-In RequirementsAt Voyage Care, we recognize and appreciate your commitment with: - Enhanced pay for evenings and weekends - Premium overtime rates - Flexible pay options through Wagestream - Access to the Blue Light Card for discounts - 24/7 medical...

  • Care Assistant

    1 month ago

    New Whittington, United Kingdom Voyage Care Full time

    Care Assistant - Join Our Team at Voyage CareAbout the Role:As a Care Assistant, you will play a crucial role in enhancing the daily lives of individuals with diverse needs. Your responsibilities will include:Providing personal care and support to individuals in a compassionate manner.Encouraging independence and assisting with daily living...

  • Care Assistant

    2 weeks ago

    New Whittington, United Kingdom Voyage Care Full time

    Job Summary:Voyage Care is seeking a dedicated and compassionate Care Assistant to join our team. As a Care Assistant, you will play a vital role in enhancing the quality of life for individuals with learning disabilities, autism, and complex needs.Key Responsibilities:Provide personal care and support to individuals in a supported living environmentAssist...

  • Care Assistant

    2 weeks ago

    New Whittington, United Kingdom Voyage Care Full time

    Job Summary:Voyage Care is seeking a dedicated and compassionate Care Assistant to join our team. As a Care Assistant, you will play a vital role in enhancing the quality of life for individuals with learning disabilities, autism, and complex needs.Key Responsibilities:Provide personal care and support to individuals in a supported living environmentAssist...

  • Care Assistant

    3 weeks ago

    Tile Cross, United Kingdom Exemplar Health Care Full time

    Care Assistant Days and Nights When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. Position :Health Care Assistant Care home :BlackmoorLocation :21 Blackmoor Croft, Birmingham B33 0PEContract type :Full time, 36 hours per...

  • Care Assistant

    1 week ago

    New Romney, Kent, United Kingdom Aspirations Care Ltd Full time

    About the RoleWe are seeking a dedicated and compassionate Care Assistant to join our team at Aspirations Care Ltd. As a key member of our support team, you will play a vital role in providing personalized care and support to individuals with learning disabilities, mental health, and autism.Key ResponsibilitiesAssist with daily living tasks and domestic...

  • Care Assistant

    1 week ago

    New Romney, Kent, United Kingdom Aspirations Care Ltd Full time

    About the RoleWe are seeking a dedicated and compassionate Care Assistant to join our team at Aspirations Care Ltd. As a key member of our support team, you will play a vital role in providing personalized care and support to individuals with learning disabilities, mental health, and autism.Key ResponsibilitiesAssist with daily living tasks and domestic...

  • Complex Care Assistant

    3 months ago

    New Romney, United Kingdom Continuity Of Care Services Full time

    Are you a compassionate and dedicated individual looking to make a real difference in your community? We are seeking a Complex Care Assistant to join our team in New Romney. **Working Hours**:The package requires care 1030 to 1730 Monday and Tuesday and a minimum of every other Saturday or Sunday 1030 to 1730, however there needs to be some flexibility to...

  • Care Support Assistant

    1 week ago

    New Milton, United Kingdom Cinnamon Care Full time

    Care Support Assistant **About the Role** We are seeking a reliable and hardworking Care Support Assistant to join our team at Mornington Court, a luxury 57 bed care home providing residential and dementia care and support. As a Care Support Assistant, you will be responsible for assisting across Catering and Housekeeping teams, helping with tasks such as...

  • Care Support Assistant

    1 week ago

    New Milton, United Kingdom Cinnamon Care Full time

    Care Support Assistant **About the Role** We are seeking a reliable and hardworking Care Support Assistant to join our team at Mornington Court, a luxury 57 bed care home providing residential and dementia care and support. As a Care Support Assistant, you will be responsible for assisting across Catering and Housekeeping teams, helping with tasks such as...

  • Care Assistant

    1 week ago

    New Whittington, United Kingdom Voyage Care Full time

    {"title": "Support Worker", "description": "Enhance Lives with Voyage CareWe're seeking a dedicated and compassionate Support Worker to join our team at Chapel Mews in New Whittington. As a Support Worker, you'll play a vital role in enhancing the lives of the people we support, helping them to gain independence and confidence in their daily lives.Our...

  • Care Assistant

    1 week ago

    New Whittington, United Kingdom Voyage Care Full time

    {"title": "Support Worker", "description": "Enhance Lives with Voyage CareWe're seeking a dedicated and compassionate Support Worker to join our team at Chapel Mews in New Whittington. As a Support Worker, you'll play a vital role in enhancing the lives of the people we support, helping them to gain independence and confidence in their daily lives.Our...

  • Care Assistant

    4 months ago

    Waltham Cross, United Kingdom Helping Hands Home Care Full time

    Location: Enfield **Care Assistant** At Helping Hands, we’ve been providing home care for over 30 years, so we know what it takes to deliver exceptional care. But we also take care of our own - those who go above and beyond every single day for our customers. Our care assistants have a varied role that ranges from providing companionship and going on...