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Service Depot Manager

2 months ago

Croydon, United Kingdom Marshall Full time
.

Marshall Fleet Solutions (MFS) are currently seeking a depot manager to manage their Croydon service depot.

SCOPE OF RESPONSIBILITY:

To manage the day to day Workshop activities and to ensure that the relevant and set financial, productivity, stock control and quality performance measures are met To input into the overall contract management team as required in order to ensure that the relevant key contract objectives are achieved To maintain and build employee and customer relations to ensure that the Workshop operation achieves all set financial and cultural objectives/targets Manage Both Direct and Indirect staff and ensure performance is monitored Manage the budgeted site hours and ensure invoicing is carried out on a daily basis and kept upto date

PURPOSE OF THE POSITION & ESSENTIAL JOB FUNCTIONS

To manage all Workshop P&L / KPI’s, Direct and Indirect Costs, Productivity & Compliance objectives Ensure all paperwork including Invoicing is completed as part of a daily task and any issues escalated to the BSM To ensure legislative requirements, Group Health and Safety and Safe Systems of Work are adhered to within the Workshop operation Responsible for the recruitment of Workshop team members i.e. Workshop Supervisors, Technicians & Administration To undertake departmental/resource planning and delivery against these plans To provide the required operational information and to ensure that departmental systems/reports are maintained To deal with any disciplinary/grievance matters in line with Company procedures To plan and manage resources in-line with set budgets, whilst considering priorities of the customer & Workshop operations To communicate effectively across all functions and in particular the Human Resources, Finance and Central Parts functions To build rapport, develop trust and respect from both internal and external customers To provide daily/weekly operational reports and status updates and review as required To ensure the timely investigation and resolution of operational and Health and Safety issues To manage through others by setting targets, objectively measuring performance, providing regular feedback and coaching as required through company appraisal process To motivate and develop staff through controlled delegation in order to achieve team goals with a view to career progression and succession planning To undertake such duties as may be reasonably required for the effective operation of the function To contribute towards the continuous improvement of processes/methods and operating practices within the department Maximise the use of internal suppliers wherever possible, promoting their use with own staff, operators and external customers alike.

BASIC QUALIFICATIONS

Education:

A formal qualification in the repair and servicing of road vehicles

Experience:

Minimum of 5 years in depth experience of operational procedures and standards. Experience of Process Review & Implementation. Experience of people management and leadership within a professional business environment Understanding of operational KPIs and the implications of quality & VOSA's "Guide to Maintaining Roadworthiness." Working knowledge of Disciplinary and Grievance procedures Has practical understanding of using information technology and systems Experience of the management of Health and Safety Experience of managing Key Performance Indicators and finances Experience of establishing and building positive and effective customer relationships.

Knowledge and Skills:

Is able to build rapport and develop trust in order to gain respect from customer and all areas of the business. Can balance and forward plan the day to day thinking and can assess the commercial implications of plans and actions taken. Is an effective time planner with the ability to balance workloads and work to set deadlines. Can demonstrate commercial awareness and understands the contractual operating environment. Is able to operate fluently with the Microsoft Word, Excel, PowerPoint and Outlook Is able to communicate effectively, both verbally and in writing. Can demonstrate sound planning and control skills in order to achieve KPI’s as well as developing the operation to achieve Is able to appropriately report at operational status review meetings

ADDITIONAL LOCAL NEEDS

To support local operations as and when required