Guest Service Assistant

1 month ago


Sheffield, United Kingdom Hampton By Hilton Sheffield Full time
Our Guest Service Assistants are responsible for ensuring every guest receives a safe, outstanding experience. This role reports directly to the Guest Service Manager and is part of a team based at Hampton by Hilton Sheffield.

Guest Service Assistant duties include:
• Supporting the hotel in achieving all brand and company metrics and objectives.• Greeting guests, ensuring a smooth and efficient check in and check out. • Serving simple meals and drinks.• Following SOPs to ensure consistency for all of our guests.• Identifying sales leads from existing customers.

In return we offer:
• Staff discount scheme off accommodation throughout the Hilton portfolio of hotels.• 50% discount off food and beverage whist staying on a team member rate at a Hilton hotel.• Incentive schemes..• Income Protection.• I24/7 Health & Wellbeing support.
Shifts would be a mixture of 6.45am to 3.15pm and 2.45pm to 11.15pm. Including an unpaid break of 30 minutes.

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