Guest Experience Specialist

19 hours ago


Sheffield, Sheffield, United Kingdom Hampton By Hilton Sheffield Full time
About the Job
We're looking for an experienced and enthusiastic individual to join our hospitality team as a Guest Service Assistant. As a key member of our front desk team, you'll play a vital role in ensuring that every guest receives a safe and outstanding experience during their stay with us.

The successful candidate will have a genuine passion for delivering exceptional customer service, with a keen eye for detail and a commitment to ensuring that every interaction with our guests is positive and memorable. In return, we offer a competitive salary, opportunities for career progression, and a comprehensive benefits package that includes a staff discount scheme off accommodation throughout the Hilton portfolio of hotels.

Salary Details
As a valued member of our team, you can expect a salary of approximately £20,000 per annum, based on your level of experience and qualifications. We also offer additional benefits, including 50% discount off food and beverage whilst staying on a team member rate at a Hilton hotel, incentive schemes, income protection, and I24/7 Health & Wellbeing support.

Responsibilities
• Greet and welcome guests upon arrival, handling check-in and check-out processes efficiently and professionally
• Respond to guest inquiries, addressing any concerns or issues promptly and effectively
• Collaborate with other teams to ensure that all areas of the hotel are clean and well-maintained
• Participate in ongoing training and development to enhance your skills and knowledge in providing exceptional customer service

Requirements
• Excellent communication and interpersonal skills, with a proven track record of delivering exceptional customer service
• Ability to work effectively in a fast-paced environment, prioritizing multiple tasks and responsibilities
• Strong problem-solving skills, with a proactive approach to resolving guest issues
• Flexibility to work a variety of shifts, including mornings, afternoons, evenings, and weekends
• Passion for delivering exceptional customer service, with a focus on creating memorable experiences for our guests

About Us
Hampton by Hilton Sheffield is a modern hotel located in the heart of the city, offering comfortable and convenient accommodations for business and leisure travelers alike. We pride ourselves on delivering exceptional guest experiences, with a strong focus on customer service, cleanliness, and quality.

What We Offer
In addition to a competitive salary and comprehensive benefits package, we offer opportunities for career progression and professional development within the company. If you're passionate about delivering exceptional customer service and would thrive in a fast-paced environment, we'd love to hear from you.

Working Hours
Shifts would be a mixture of 6:45am to 3:15pm and 2:45pm to 11:15pm, including an unpaid break of 30 minutes. Please note that these hours may vary depending on the needs of the hotel.
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