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Student Experience

4 months ago

Manchester, United Kingdom BSC Education Limited Full time
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What's on the offer

Salary: £16,000 per annum
Contract length: Apprenticeship to last a minimum of 21 months 18 months plus 3 months for assignments to be completed)
Location: BSC Manchester College
Hybrid Working: Potentially 
Hours: 37.5 hours per week (Monday - Friday)
Core Business Hours (10am - 4pm)
25 days plus 8 bank holidays
Enhanced sick pay
Wellbeing day 
EAP (Employee Assistance Programme) 

Job Description

Admissions Officers are responsible for assessing, processing, and submitting applications for all BSC locations where our programmes are delivered.  The post holder will ensure outstanding service levels throughout the Student Journey for students, their influencers and partner agents.  The Student Experience team is responsible for ensuring our students have the best possible experience studying with us.  The post holder will have strong organisational skills, excellent attention to detail and the ability to follow defined processes and procedures.
Duties of the role include, but are not limited to, those listed below.

Main Responsibilities

1. Admissions 

  • Accurate assessment of student applications to determine suitability for the chosen course
  • Ensure that applications comply with all entry requirement policies and procedures and UKVI regulations.
  • Complete all relevant documentation, pre departure checks and interviews as required
  • Ensure that applications are processed within the agreed SLA period and that students, their influencers and agents are provided with relevant information in a timely manner
  • Ensure quality data is recorded onto the BSC Student database to ensure strong follow-up on applications at all stages of the Student Journey
  • Follow up on incomplete applications by internet call or other suitable means
  • Deal effectively with arising challenges, resolving complaints and escalating issues to the Director of Student Services and providing ongoing customer support 
  • Build and maintain strong relationships with internal and external stakeholders, to deliver repeat business
  • Maintain a working knowledge of admissions policies
  • Maintain a good understanding of UK Visa & Immigration policies and how these impact international students and BSC Education
2. Accommodation 
  • Identify students’ accommodation requirements and liaise with the Accommodation team to ensure suitable provision is made
  • Send accommodation confirmation to students, their influencers, agents
3. Student Experience & Administration
  1. Acting as the first point of contact and advisor for all students and visitors to the College, ensuring they are all dealt with in a courteous and professional manner, providing the necessary advice and assistance, and effectively dealing with any requests and feedback
  2. Supporting the Monday morning arrival experience in line with Great Things Start Here initiatives
  3. Supporting the effective day-to day management of the college’s administration processes. 
  4. Providing general administrative and record keeping support for the College as requested by the Student Experience Manager or Student Experience Facilitator (Lead) 
  5. Assisting with the collection of monies owed by the student as informed by Finance following company policy and procedure
  6. Maintaining an up to date and accurate knowledge of college rules and policies, British Council guidelines and relevant welfare issues to ensure colleagues and students are given correct information at all times
Specific Role Requirements
  • IT proficiency with Microsoft Office products
  • English proficiency to B2 / C1 level
Desired Experience/Skills:
  • Previous experience in education sector would be advantageous

Flexibility
Ability to respond to last minute changes
  • Willingness to take on new challenges, possibly outside own ‘comfort zone’
  • Able to ‘think on own feet’ and to manage the unexpected
  • Understands that the needs of the college may require flexible, mutually understood approaches to work
 Customer Focus
  • Responds to customer requests promptly
  • Treats all customers with respect
  • Does not assume the needs of customers
  • Is able to see things from customers’ points of view
  • Checks with customers to ensure satisfaction
  • Knows how to manage customer expectations and inform customer clearly on this
  • Actively seeks and acts on feedback from customers
Analytical & Problem Solving
  • Is disciplined and organised
  • Able to deal with large amounts of data and make sense of it
  • Has a measured and organised approach to solving problems
  • Breaks down large amounts of work into smaller, manageable parts
  • Is quick and effective at processing information
Working with Others
  • Understands and works on team success for the whole team
  • Understands own role and expectations of their role in their own team and the wider college team
  • Has a strong awareness of how team dynamics work
  • Treats the concerns of other departments as important
  • Co-operates to meet team goals even at expense of personal preferences
  • All colleagues at BSC should work in accordance with our company values
Further Information

At BSC, we expect all our colleagues to behave in ways that both support and promote our Vision, Mission & Values.

BSC VISION: To provide customers with steppingstones to their future by delivering outstanding and transformational learning experiences. 
BSC MISSION: By believing that “Great Things Start Here” and standing behind all that this means. If we believe it, our customers will achieve it 

VALUES:
Aim Higher: We proactively make suggestions and solutions for challenges and opportunities.
Collaborate: We are team players -we treat everyone with respect and understand that we succeed 
collectively, not as individuals.
Communicate: We communicate in a timely way with clarity, respect and transparency.
Customer Focus: We seek to provide consistent high-quality experiences that customers will remember.
Team Focus: We seek to reward and recognise excellence and innovation within our employees.

The above list of job responsibilities is not exclusive or exhaustive and the post holder will be required to 
undertake such tasks as may reasonably be expected within the scope, grading of the post and at the request by management.
We are committed to providing a creative, rewarding and successful learning and working environment for our 
students and team. 

We are an equal opportunities employer and welcome all interest in joining our team. Successful applicants will undergo our safeguarding checks in line with our Safeguarding Children & Vulnerable Adults Policy & our 
Recruitment Policy, including an Enhanced DBS Check, Barred List, Prohibition Lists check and overseas criminal records if applicable