Student Experience Team Leader

6 months ago

Manchester, United Kingdom Unite Students Full time

**Student Experience Team Leader**

**Location**:Manchester, M13

**Salary**:£23,760 - £26,730 + bonus + benefits (depending on experience)

**Hours**:37.5 hours per week. Student Experience Team Leaders work 5 days out of 7, between the hours of 7am and 10pm. Weekends will be required on a rota basis.

Do you have a passion for delivering exceptional customer service and care? Then we have room for you, in a company that will recognise, reward, and grow your potential.

**We are Unite Students**, a progressive FTSE 100 company, and the leading provider of purpose-built student accommodation in the UK. We are looking for friendly, caring and ambitious people to join us as **Student Experience Team Leaders** to help us provide an outstanding service to the students who call US Home.

You will be responsible for the day-to-day operation of one of our properties, in an extremely varied role where no two days will be the same You will be leading a small team of Student Experience Team Members, whilst also getting stuck in yourself to lead by example. Ensuring that our students have a world class experience will be at the heart of everything you do, whether this is supporting students in their first years away from home or working with your team to exceed our customers' expectations.

You will be:

- Coordinating with the wider team to meet business objectives.
- Supporting the day-to-day activities of the team, including delegating tasks and setting targets and working alongside the team to achieve them
- Responsible for the safety and security of the building and the students whilst on duty, making sure your team conducts the necessary checks
- Supporting the training and development of your team members to help them reach their potential
- Making sure your team provides a welcoming reception to all the students who call our building home and accountable for your team's responsiveness to solving our students' problems
- Working with managers and partners to support our students' wellbeing should they find themselves in vulnerable or difficult situations
- Organising events to create and build an inclusive community where our students can relax and be themselves
- Proactively driving local sales activity against given targets

What we're looking for:

- You have experience in leading a team
- You are able to delegate tasks fairly, bearing in mind your team's strengths and weaknesses
- You are hardworking and willing to get stuck in alongside your team
- You communicate effectively, by actively listening, making points logically, and by using appropriate language, tone, and gesture
- You remain calm and focussed, even in difficult or pressurised situations
- You have the ability to find a solution to a new situation or challenge
- You are confident working both alone on your own or as part of a team
- You understand and respect the diversity of others' cultures, beliefs, and backgrounds.

**We will provide you with**:

- A market competitive salary and benefits package
- Excellent training to support your learning and development
- An opportunity to grow your skills in a supportive and collaborative environment.

Working 37.5 hours per week, the Students Experience Team Leader will be on property and available as business needs dictate, in line with our promise to our students of 'being there when you need us' - this will include being part of an appropriate on-call rota alongside your team.

**Room for Everyone**

We're proud to be an employer that **embraces individuality**, and we're passionate about building inclusive teams. We focus on creating a collaborative culture where you can be you, where your voice is heard, and where you can truly belong. We take great pride in being rated Gold Investors in People and are constantly striving to provide the highest standard of learning and development opportunities and professional pathways for our people. Building a **home for success**, for both our employees and students, requires exceptional people with a passion for creating room for everyone, doing what's right, keeping US safe, and raising the bar. Join us as we build better experiences for students that live with us.

  • Student Experience Team Leader

    7 months ago

    Manchester, United Kingdom Unite Students Full time

    **Student Experience Team Leader** **Location**:Manchester City Centre **Salary**:£23,760 - £26,730 + bonus + benefits (depending on experience) **Hours**:37.5 hours per week. Student Experience Team Leaders work 5 days out of 7, between the hours of 7am and 10pm. Weekends will be required on a rota basis. Do you have a passion for delivering...

  • Student Living Experience Coordinator

    1 month ago

    Manchester, United Kingdom Vita Student Full time

    About Vita StudentWe're a pioneering student accommodation provider, driven by a passion for urban regeneration and exceptional service delivery. Our mission is to create thriving living environments that inspire personal growth and happiness. The RoleWe're seeking an experienced Assistant Residence Manager to lead our operations in First Street. As a key...

  • Student Recruitment Team Leader

    3 weeks ago

    Manchester, United Kingdom Uapp Full time

    Job Title: Student Recruitment Team LeaderEstimated Salary: £45,000 - £60,000 per annumAbout UAPP:We are a leading education consulting company in the UK.We help students navigate the university application process.Job Summary:We are seeking an experienced leader to join our team as a Student Recruitment Team Leader. As a key member of our team, you will...

  • Student Safety Team Leader

    10 hours ago

    Manchester, United Kingdom Unite Students Full time

    **Student Safety Team Leader** If you value and show concern for others and are a natural night owl, we have room for you in a company that will recognise, reward, and support you to reach your potential. **We are Unite Students,** a progressive FTSE 100company, and the leading provider of purpose-built student accommodation in the UK, and we are looking...

  • Student Experience Team Member

    8 hours ago

    Manchester, United Kingdom Blue Arrow Full time

    Are you an excellent communicator with great planning and organisational skills? Do you also have a keen sense of brand ambassadorship and the ability to thrive in a diverse workforce? If so, this Student Experience Team Member position could be the perfect opportunity for you. Our client is the leading provider of student accommodation in the UK, providing...

  • Student Experience Team Member

    7 months ago

    Manchester, United Kingdom Unite Students Full time

    **Customer Experience Team Member** **Location**:Manchester **Salary**:£9,586 - £10,164 + bonus + benefits (depending on experience) **Hours**: 15 hours per week. Student Experience Team Members (Weekends) work Saturdays and Sundays, either on a 7am to 3pm, or 2pm to 10pm shift, rotating each week. **The role** Come to Unite Students and flourish in a...

  • Student Experience Team Member

    7 months ago

    Manchester, United Kingdom Unite Students Full time

    **Customer Experience Team Member** **Location**:Manchester **Salary**:£17,428.80 - £18,480 + bonus + benefits (depending on experience) **Hours**: 30 hours per week. Customer Experience Team Members work 4 days out of 7, between the hours of 7am and 10pm. Weekends will be required on a rota basis. **The role** Come to Unite Students and flourish in a...

  • Student Experience Team Member

    6 months ago

    Manchester, United Kingdom Unite Students Full time

    **StudentExperience Team Member** **Location**:Sir Charles Groves Hall, Manchester, M15 6PF **Salary**:£9,586 - £10,164 + bonus + benefits (depending on experience) **Hours**:15 hours per week. Student Experience Team Members work 2 days out of 7 (Friday and Saturday), between the hours of 7am and 10pm. **The role** Come to Unite Students and flourish...

  • Student Experience Team Member

    6 months ago

    Manchester, United Kingdom Unite Students Full time

    **Customer Experience Team Member** **Location**:Manchester - Rosamond House **Salary**:£9,586 - £10,164 + bonus + benefits (depending on experience) **Hours**: 15 hours per week. Customer Experience Team Members work 2 days out of 7, between the hours of 7am and 10pm. Weekends will be required on a rota basis. **The role** Come to Unite Students and...

  • Student Experience Team Member

    7 months ago

    Manchester, United Kingdom Unite Students Full time

    **Customer Experience Team Member** **Location**:Manchester **Salary**:£9,586 - £10,164 + bonus + benefits (depending on experience) **Hours**:15 hours per week. Customer Experience Team Members usually work 2 days out of 7 over the weekend, between the hours of 7am and 10pm. Weekdays may be required on a rota basis. **The role** Come to Unite...

  • Student Experience Team Member

    7 months ago

    Manchester, United Kingdom Unite Students Full time

    **Customer Experience Team Member** **Location**:Manchester (North) **Salary**:£21,786 - £23,100 + bonus + benefits (depending on experience) **Hours**: 37.5 hours per week. Customer Experience Team Members work 5 days out of 7, between the hours of 7am and 10pm. Weekends will be required on a rota basis. **The role** Come to Unite Students and...

  • Student Experience Team Member

    7 months ago

    Manchester, United Kingdom Unite Students Full time

    **Customer Experience Team Member** **Location**:Manchester **Salary**:£21,786 - £23,100 + bonus + benefits (depending on experience) **Hours**: 37.5 hours per week. Customer Experience Team Members work 5 days out of 7, between the hours of 7am and 10pm. Weekends will be required on a rota basis. **The role** Come to Unite Students and flourish in a...

  • Student Experience Team Member

    7 months ago

    Manchester, United Kingdom Unite Students Full time

    **Customer Experience Team Member** **Location**:Manchester **Salary**:£8,714.40 - £9,240 + bonus + benefits (depending on experience) **Hours**:15 hours per week. Customer Experience Team Members work 2days out of 7, between the hours of 7am and 10pm. Weekends only. **The role** Come to Unite Students and flourish in a friendly, inspiring team! Be...

  • Student Experience Team Member

    7 months ago

    Manchester, United Kingdom Unite Students Full time

    **Customer Experience Team Member** **Location**:Parkway Gate, Manchester **Salary**:£23,965 - £25,410 + bonus + benefits (depending on experience) **Hours**: 37.5 hours per week. Customer Experience Team Members work 5 days out of 7, between the hours of 7am and 10pm. Weekends will be required on a rota basis. **The role** Come to Unite Students and...

  • Vita Student Cleaner

    2 weeks ago

    Manchester, United Kingdom Vita Student Full time

    About this Job:We're looking for an experienced cleaner to join our team at Vita Student. The successful candidate will be responsible for maintaining the cleanliness and hygiene of our buildings, ensuring a safe and pleasant environment for our residents.Responsibilities:Clean designated areas according to a schedule.Comply with health and safety...

  • Student Wellbeing Leader

    6 days ago

    Manchester, United Kingdom BIMM University Full time

    BIMM University seeks a dedicated Student Wellbeing Leader to oversee the operational management of our wellbeing services.Key Responsibilities:Lead and manage a team of wellbeing coordinators to provide high-quality support to studentsDevelop proactive wellbeing initiatives and campaigns to promote student successEvaluate team performance using data...

  • Student Experience Team Member

    6 months ago

    Manchester, United Kingdom Unite Students Full time

    The role Come to Unite Students and flourish in a friendly, inspiring team! Be celebrated for being your true, talented self. Enrich lives with meaningful interactions and make a real impact. From helping a locked-out student get back into their room, to recommending your favourite restaurant or organising a welcome party; the Student Experience Team...

  • Community Experience Coordinator

    1 week ago

    Manchester, United Kingdom Vita Student Full time

    Role OverviewWe are looking for a skilled and experienced Head Concierge to join our team at Vita Student. As a key member of our operations team, you will play a vital role in delivering exceptional customer experience and ensuring that our residents feel welcome and supported throughout their stay.The successful candidate will have excellent communication...

  • Vita Student Cleaning Staff Required

    1 week ago

    Manchester, United Kingdom Vita Student Full time

    **Join Our Team at Vita Student**We're a forward-thinking company dedicated to providing top-notch student accommodations. Our mission is to create a warm and welcoming environment for our residents, and we're looking for a skilled Housekeeping Assistant to help us achieve this goal.**Your Role**In this position, you'll be responsible for maintaining the...

  • Student Experience Specialist

    7 days ago

    Manchester, United Kingdom Victoria College of Arts and Design Full time

    Job Title: Student Experience SpecialistAbout Us: Victoria College of Arts and Design (VCAD) is a leading higher education institution, dedicated to providing exceptional academic experiences for our students. We are committed to nurturing their growth, fostering their creative and critical skills, and equipping them with the confidence and abilities needed...