Group Head of Quality and Compliance

Head of Quality and Compliance 

Location Coverage - National and Home based 

Salary £55000.00 plus car allowance £4800.00

CareTech is a person-centred Care Company, which provides quality of care to adults nationwide.

Our vision is a world where there is equal opportunity for individuals to live independently and make their own decisions.

We refer to this as Extraordinary Days, Every Day.

CareTech is a leading private Social Care provider who is committed to offering the highest quality of care and rehabilitation to adults with a range of complex needs, including learning disabilities, autism, mental health disorders and/or behaviours that challenge.

The values and principles that guide us, influence our culture and leadership, which promotes integrity, respect, accountability, compassion, determination and excellence. We strive to achieve positive, enduring, evidence-based outcomes, for every individual entrusted into our care.

This post holder will play a key role within the Compliance & Regulation Team at CareTech. You will have key responsibility for a range of areas including;

Manage and maintain an effective framework of policies and procedures which are up to date, effective and meet legislative, regulatory and operational requirements.

Oversight of sector-related policy, regulation and legislation implications for the organisation.
Management of policy platform Resume.
In conjunction with operational colleagues, driving forward a culture of learning and continuous improvement and supporting the prioritisation of improvement support to front line services.

As a member of the C&R Team for CareTech you will play a key role in supporting our operational divisions (adults) in their delivery of excellent care.

Key Responsibilities and accountabilities

• Development and maintenance of adult services operational policy and procedure framework and platform(s)
• Develop process maps to support the implementation and application of company policies and procedures.
• Support with the launch and implementation of policies through presentations/briefings/workshops/communication and/or attendance at departmental meetings
• Keep abreast of developments within the sector which could inform policy and practice.
• Manage the hosting platform site(s) for policies - ensuring the policy and policy documents are readily available across all relevant departments.
• Review and analyse regulatory inspection reports to identify themes to inform policy and procedural review.
• Undertake research and provide background briefings and information for key internal and external stakeholders and meetings.
• Source and collate policy-related information used for media and legal inquiries
• Monitor policy, legislative and other developments relevant to our regulated environment and identify implications for the organisation.
• Schedule and administer key meetings ensuring agendas, reports and actions are prepared and disseminated accordingly. 
• Supervise, coach and support and motivate staff in implementing policies.
• Write, and support the production of policies, guidance, briefings, consultation materials to website and intranet and other documents as required.
• Develop and implement processes to review and analyse organisational and operational knowledge and understanding of policy and procedure.
• Work with Compliance & Regulation team members and other colleagues to ensure policy-related initiatives are embedded operationally and remain strong for the duration required.
• Attend key meetings as directed and take minutes/actions where necessary.
• Undertake other duties as required by the post.

Key Stakeholder & 360 Interaction

Internal

• Reporting directly to the Executive Director Compliance & Regulation
• Compliance & Regulation Team
• Director Safeguarding
• Executive Director Adult Services
• Performance Directors (PDs) for Operational divisions and their PAs
• Key groups including Heads of Services / Locality Managers / Registered Managers
• HR / Finance / Estates / H&S /Clinical /Data Protection policy leads

External

• Regulatory bodies (Ofsted, CQC, CIW, Estyn, ES and CIS)
• Sector groups
• Expolink (Whistleblowing)
• Local Authorities
• UK Visa and Immigration (UKVI)
• Other Professional Partners

Person Specification

Experience and knowledge

Essential

• Experience of development and implementation of sector policy and guidance.
• Proven track record of and ability to work within a policy, public affairs or regulated environment.
• Proven ability to develop strategic policy through robust analysis and research.
• Comprehensive knowledge and understanding of current compliance and regulatory obligations across social care, and a knowledge of relevant policy, legislation, sector standards and guidance.
• Proven sphere of influence with senior sector stakeholders.
• Knowledge of relevant regulatory and inspection frameworks.
• Experience of working within large and diverse organisations.
• Excellent analytical and report writing skills.
• Professional presentation and workshop leadership/facilitation skills.
• Applicable knowledge of window-based software packages.

Desirable

• A relevant professional qualification and/or registration
• Educated to degree Level
• Experience in effective project management and delivery, delivering to time, cost and quality constraints.

Skills and Attributes

Essential

• Demonstrably strong analytical skills and attention to detail
• An on-going commitment to learning and development
• A confident and cooperative style with an ability to build positive working relationships with colleagues at all levels.
• Strong administrative and organisational skills and the ability/capacity to effectively prioritise and manage a varied and changing workload.
• Competent and confident user of standard IT software packages e.g., MS Office
• Excellent communication and stakeholder management
• Can deal with ambiguous situations, demonstrate resilience, and readily adapts to change.
• Outcomes focused and solution-oriented
• Proven ability to motivate and matrix manage including monitoring performance, building effective stakeholder relationships including demonstrated networking, influencing and negotiation skills.
• Ability to think creatively to come up with new ideas to provide solutions to complex problems
• Ability to absorb and interpret different sources of information to support development of policies and procedures.
• Ability to absorb complex information and turn into simple, clear guidance.
• Excellent communication skills with an outstanding ability to articulate information in writing and through presentations.
• Excellent interpersonal skills with the ability to establish positive working relationships with people at all levels including service users, internal and external colleagues and senior leaders. Including a high level of tact, diplomacy and political awareness.
• Ability to inspire confidence
• Excellent verbal communication skills, including the ability to convey complex information in an open and understandable way.
• Highly organized self-starter, with the ability to plan and work to agreed deadlines and to deliver multiple, often changeable priorities to time, quality and/or budget.
• Professional presentation and workshop facilitation skills
• Develop a comprehensive policy, procedural and guidance framework for regulated operational activity.

Rewards & Benefits

• *£250 Recommend A Friend Bonus
• *Blue Light Card
• Free DBS Check
• Stakeholder Pension
• Free Employee Assistance Programme
• Annual Employee Awards Evening
• Employee Recognition Schemes
• Career progression within the company
• CareTech Foundation – Opportunity to apply for family and friend’s grants

Successful candidates will be required to complete an enhanced DBS disclosure prior to commencement of employment, the disclosure expense will be met by the employer.

If you have not heard from us within 14 days please assume that you have not been successful on this occasion. Please do not hesitate to apply for other suitable roles in the future.

*T&C’s paid following the successful completion of a 6-month probation period