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Breakdown & Defect Controller
4 months ago
Are you looking for a role with an industry-leading business? One that invests in the best people to deliver the very best service?
Zenith is the UK's leading independent leasing, fleet management and vehicle outsourcing business and we are growing FAST
We offer fully outsourced fleet management solutions for all types of vehicles including motorbikes, cars, vans, trucks and specialist vehicles; a unique service proposition in the industry.
Why Zenith?
Our people are our business, the wellbeing, training and development of our employees is of utmost importance. We're really proud of what we have and are delighted that we've just been awarded 'Large Business of the Year' at the Yorkshire Post's 2022 Excellence in Business Awards.
Did we also mention we've been awarded a Times Top 100 ‘Best Companies to work for' accreditation for four consecutive years?
We pride ourselves on working in an industry-leading business, ensuring that our employee experience is a priority and striving to provide customers with the best of the best.
Our values underpin our whole company ethos and reflect the best of what we do:
Innovative, Passionate, Agile, Proud, Driven, Honest.
So, what's the role?
The Breakdown & Defect Controller is actively committed to Zenith and its Customers to provide emergency assistance by proactively managing roadside and onsite breakdowns as well as urgent defects, ensuring that such incidents are expedited in the fastest manner possible and the vehicle is returned to service without undue delay.
This is a professional role working in a very busy fleet management environment. The ideal candidate will be supported but must have the ability to self-manage whilst working under pressure. Working collaboratively and supporting the wider team and departments to ensure that the highest standard of service is achieved.
Day to day - what you can expect:
- Accepting emergency roadside/onsite breakdowns or urgent defects on vans, trucks and trailers.
- Ensuring that each event is managed through to completion, by accurately logging all details and allocating in line with agreed timelines to a network of third party suppliers and manufacturers
- Ensuring that correct suppliers are used, and that all breakdowns and urgent defects are progress chased and constant communication of work progress is made to the Customer
- Being mindful of each Customer's service contract obligations/operating requirements and reacting appropriately within agreed guidelines
The ideal candidate will:
- Have experience of managing commercial/HGV emergency breakdowns from a similar breakdown & recovery or workshop / fleet management environment
- Have excellent verbal & written communication skills at all levels
- Excellent telephone based customer service skills
- Have time management & organisational skills
- Have well developed microsoft office skills
- Ability to work in a fast paced and demanding working environment
Salary is competitive DOE plus annual company bonus for a 4 on, 4 off shift pattern 9am-9pm & 12pm-12am
We want to positively encourage differences in Zenith and believe it is critical to our success as a company. Zenith is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills.
