Field Service Engineer
1 month ago
What you will do
As a Field Service Engineer, working for an industry leader, you'll join a global team of engineers that are committed to ensuring Tecan’s professional service for our customers who utilize our scientific instrumentation and software. In this position you are responsible to provide service and customer support during field visits or dispatches. Additionally, you build positive relationships with our customers, and comprehend customer requirements.
Responsibilities will include:
• Execution of service actions, installations, problem diagnosis, preventative
maintenance
• Training of new and existing customers on the use and maintenance of our
systems (Hard- and Software)
• Diagnosing of errors or technical problems and determination of proper solutions
• Sharing of information obtained from unique problems or specialized training's
with the rest of your team
• Documentation of service actions according to industry standards
What you bring along:
• Bachelor or Master degree in life science (biology, chemistry or similar
• At least two years experience in Field Service and/or Application Support
• Experience in the field of lab-automation is a clear plus but not a must
• Excellent communication skills in English
• A valid driver’s licence
• Strong analytical and problem solving skills
• Highly customer oriented mindset
What you will get:
• Comprehensive Compensation and Benefits package
• Progressive employment conditions
• Exciting career opportunities
• Wide range of training courses
• International and diverse environment (30+ different nationalities)
• Strong company culture with rich history
• Global mindset with “Swissness” at heart
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