Service Team Leader

2 weeks ago


Theale, United Kingdom nGenium Full time

Service Team Lead

Salary: £60k - £65k + Bonus + Vehicle + Benefits

Location: Berkshire (Remote Hybrid)

nGenium is currently seeking a dynamic and experienced Service Team Lead for our client a leading Life Sciences OEM. As a Service Team Lead, you will play a crucial role in overseeing and coordinating service delivery activities within the UK, both directly and indirectly through the coordination of your team. This is a field-based role with a focus on ensuring customer satisfaction, service quality, productivity, and profitability.

Key Responsibilities:

Coordinate and supervise Preventative Maintenance activities to ensure timely completion.
Attain service metrics and operational goals set by the service department.
Uphold and enhance customer satisfaction, service quality, productivity, and profitability.
Offer optimal service support for instruments and customers, taking into account economic factors and contractual obligations.
Arrange instrument installations, maintenance, troubleshooting, repairs, and other service support tasks as needed.
Resolve customer issues to maximize instrument availability and functionality.
Support sustainable and ethical business growth initiatives.
Manage and optimize personal stock levels of staff.
Ensure timely completion of all reporting duties, including compiling statistics and presentations.
Strategically plan resources and monitor employee productivity.
Coach employees to comprehend and adhere to service processes and protocols.
Escalate issues regarding customer complaints surpassing deadlines and critical incidents.
Collaborate with Service Management  and other departments.
Execute, delegate, and oversee service orders according to established criteria and priorities.
Support sales representatives and their sales endeavours.
Generate and back quotations for various service activities and contribute to sales proposals.
Implement strategies to address customer dissatisfaction concerns.
Conduct visits to key customers to nurture strong partnerships.
Provide support for quality assurance-related tasks.
Undertake additional responsibilities in other geographical areas as assigned.
Address challenging service situations and customer grievances through appropriate escalation channels.
Ensure adherence to company values, code of conduct, and business processes.
Manage correspondence and perform other administrative duties associated with the role.

A Suitable Service Team Lead would need:

Extensive experience as an engineer/manager in the medical devices or life sciences industry.
Good educational background in engineering or science.
Full UK right to work.
Excellent communication and people management skills.

If this Service Team Lead opportunity is of interest, or for any laboratory and scientific instrumentation recruitment, please contact Nathan Read


  • Service Team Leader

    2 weeks ago


    Theale, United Kingdom Tecan Full time

    What you will do / Responsibilities will include: As a UK Service Team Leader you will have a varied & dynamic role, responsible for managing a team of approximately 10 service engineers. Your key tasks and activities will include: Monitoring and optimizing personal stock levels of staff To ensure that all reporting tasks including compiling...


  • Theale, United Kingdom Reqiva Ltd Full time

    Recruitment Team Leader - Technology Are you an experienced Senior Tech Recruiter or Leader looking to take your career to the next level? Do you have a passion for driving results and nurturing talent? Are you looking for a role which you can make your own and see the benefits and rewards to match? Then this could be the opportunity for you! We are...

  • Service Team Leader

    2 weeks ago


    Theale, United Kingdom nGenium Full time

    Service Team LeadSalary: £60k - £65k + Bonus + Vehicle + BenefitsLocation: Berkshire (Remote Hybrid)nGenium is currently seeking a dynamic and experienced Service Team Lead for our client a leading Life Sciences OEM. As a Service Team Lead, you will play a crucial role in overseeing and coordinating service delivery activities within the UK, both directly...


  • Theale, United Kingdom Reqiva Ltd Full time

    Recruitment Team Leader - TechnologyAre you an experienced Senior Tech Recruiter or Leader looking to take your career to the next level? Do you have a passion for driving results and nurturing talent? Are you looking for a role which you can make your own and see the benefits and rewards to match?Then this could be the opportunity for you! We are currently...

  • Computer Technician

    2 weeks ago


    Theale, United Kingdom Aligra Personnel Ltd Full time

    Aligra has partnered with a leading logistics company based in Theale to recruit a skilled and dedicated Computer Technician – Team Leader. As a Computer Technician – Team Leader, you will be responsible for managing a team of Computer Technicians to ensure all client service orders are processed through the department efficiently and quickly. You will...


  • Theale, United Kingdom Source4 Personnel Solutions Full time

    We have a new rare and exciting opportunity for our long standing client based in Theale for a Warehouse Shift Team Leader on the backshift. The working hours are 14:00 - 23:00 Monday - Friday (42.5 hours per week) **Salary**: £27,500 - £30,000 + 15% shift allowance Duties including: - Processing, picking and packing orders ina timeley manner - Woring...


  • Theale, United Kingdom EMCOR UK Full time

    **Duties/Responsibilities**: **We are currently recruiting for a Facilities Team Leader to join our team in Reading Berkshire** **Hours: 0800-1700 Monday - Friday 40 hours** **Site address**: **Thames Water Court** **Clearwater Court** **Vastern Road** **Reading** **Job Purpose**: To organize, direct and follow up the work within the purview of the...

  • Computer Technician

    2 weeks ago


    Theale, Berkshire, United Kingdom Aligra Personnel Ltd Full time

    Aligra has partnered with a leading logistics company based in Theale to recruit a skilled and dedicated Computer Technician - Team Leader. As a Computer Technician - Team Leader, you will be responsible for managing a team of Computer Technicians to ensure all client service orders are processed through the department efficiently and quickly. You will be...

  • Computer Technician

    2 weeks ago


    Theale, Berkshire, United Kingdom Aligra Personnel Ltd Full time

    Aligra has partnered with a leading logistics company based in Theale to recruit a skilled and dedicated Computer Technician - Team Leader. As a Computer Technician - Team Leader, you will be responsible for managing a team of Computer Technicians to ensure all client service orders are processed through the department efficiently and quickly. The role is a...

  • Team Administrator

    2 months ago


    Theale, United Kingdom Brook Street Full time

    Brook Street is working with a world-renowned Medical company who are in search of a seasoned Business Support Office, who takes pride in providing the very best in customer service to their clients. If you are looking at working within a collaborative and supportive environment, where no two days will be the same, then look no further. The client is...


  • Theale, Berkshire, United Kingdom Cornerstone Full time

    Continue to be the leading UK mobile infrastructure services company. To be famous for excellence in delivery, embracing transformation with our people and our customers at its heart. We are at an exciting time in our company’s development. From the rollout of new technologies and managing complex legislation affecting the industry, we are leading...


  • Theale, Berkshire, United Kingdom Cornerstone Full time

    Continue to be the leading UK mobile infrastructure services company. To be famous for excellence in delivery, embracing transformation with our people and our customers at its heart. We are at an exciting time in our company’s development. From the rollout of new technologies and managing complex legislation affecting the industry, we are leading...

  • Service Coordinator

    3 days ago


    Theale, United Kingdom Idox plc Full time

    Service Coordinator About the role The newly expanded Idox Service Management team are accountable for the successful delivery of all contractual obligations for Managed Services customers from the point of BAU handover. This teams objectives are defined as follows:To be custodians of the single source of truth for customer post-BAU contractual...


  • Theale, United Kingdom NRS Healthcare Full time

    This isn't your ordinary Customer Service Advisor role.Are you someone who is passionate about how we care for the most vulnerable people in society?Our Community Service Centre in Berkshire is currently looking for a new Customer Service Advisor to join our friendly team. NRS Healthcare is the UK’s leading provider of Community Equipment Services, we...


  • Theale, United Kingdom Proactive Appointments Full time

    Service Desk Analyst Our client is looking for an experienced Service Desk Analyst to join their team based near Reading on a permanent basis. You will be rewarded with a good salary, as well as a brilliant benefits package including annual leave, pension scheme, hybrid working (after probation), staff discounts, cycle to work scheme, training and...


  • Theale, United Kingdom Proactive Appointments Full time

    Service Desk AnalystOur client is looking for an experienced Service Desk Analyst to join their team based near Reading on a permanent basis.You will be rewarded with a good salary, as well as a brilliant benefits package including annual leave, pension scheme, hybrid working (after probation), staff discounts, cycle to work scheme, training and development,...


  • Theale, United Kingdom 1st Class Logistics UK Ltd Full time

    **Logistics Customer Service Advisor required for our Same Day Operation** **Job Description**: The job role requires the following - Answering telephones - Booking on courier movements and arranging same day deliveries - Dealing with general queries and other administration functions - Hours of work are 9am - 5pm - Monday to Friday. - Have a ‘Can-Do’...

  • Team Manager

    2 weeks ago


    Theale, United Kingdom West Berkshire Council Full time

    Vacancy Description Are you an experienced Lawyer looking for an exciting opportunity to join an established team? We are seeking an experienced litigator with regulatory and general crime knowledge and with a passion for protecting the public to lead our busy Case Management Unit and make a difference for our communities and residents. The Case...


  • Theale, United Kingdom West Berkshire Council Full time

    Vacancy Summary - Employer: - West Berkshire Council - Salary: - From £20,812 to £24.496 Per Annum (Grade C-E) - Location: - Theale Gateway - Contract: - Contract - Working Pattern: - Full Time - Hours: - 37 hours per week. - DBS Check: - No - Closing Date: - 19/01/2023 at 23:59 - Reference: - V5048 Vacancy Description This is an opportunity to...


  • Theale, United Kingdom Cornerstone Full time

    People Business Partnern12 Month FTCnThealeMain PurposenThe People Business Partner is responsible for providing both operational and strategic HR support across Cornerstone, working with both colleagues and leaders to deliver the People Agenda.Reporting to the People Manager, the People Business Partner will be an instrumental part of the People team and...