Senior Claims Handler
4 weeks ago
This role primarily exists to manage a day-to-day workload of insurance claims from start to finish. Within this elevated position the Senior Claims Handler will be expected to work with a high level of autonomy. With the ability to deal with their full case load independently from both a technical and customer services perspective, and effectively manage claims that are being retained by the surveyor network. Managing a large caseload across multiple clients, with a combination of automated and manual claims, you will be required to efficiently resolve all cases promptly by outsourcing the claim in full to a BCS surveyor and supervising their activity on the claim as appropriate.
Where : Hybrid, with either our Newcastle under Lyme (ST5) or Culmhead (TA3) offices.
When: Monday - Friday 8am to 8pm, core hours are 9:00am to 5:30pm. Some Saturdays on a rota basis and occasionally a bank holiday..
Salary : £22,500pa - £25,000pa DOE
What you will be doing
What we need from you
We hold one induction a month which take place on the first full week of the month. You will join other new starters from across the business for the 3-day, residential* induction, during which you will meet with Senior Leaders & Directors from all areas to gain a comprehensive overview of each product line, and how the different teams operate across the group. There will also be a lunch or meal booked with People & Culture, so you are able to have more social interaction with each other and some of the team.
*Residential is dependent upon the candidate’s location.
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