Current jobs related to Claims Handler - Taunton, Somerset - Claims Consortium Group
-
Claims Handler
3 months ago
Taunton, United Kingdom Claims Consortium Group Full timeThis role primarily exists to manage a day-to-day workload of insurance claims, providing a high level of customer service and ensuring all Service Level Agreements (SLAs) are met. Acting as the first point of contact, individuals will need to ensure all information given to Policyholders, Clients and Suppliers is accurate. Liaising closely with all...
-
Claims Handler
4 months ago
Taunton, United Kingdom Claims Consortium Group Full timeThis role primarily exists to manage a day-to-day workload of insurance claims, providing a high level of customer service and ensuring all Service Level Agreements (SLAs) are met. Acting as the first point of contact, individuals will need to ensure all information given to Policyholders, Clients and Suppliers is accurate. Liaising closely with all...
-
Claims Handler
4 months ago
Taunton, United Kingdom Claims Consortium Group Full timeThis role primarily exists to manage a day-to-day workload of insurance claims, providing a high level of customer service and ensuring all Service Level Agreements (SLAs) are met. Acting as the first point of contact, individuals will need to ensure all information given to Policyholders, Clients and Suppliers is accurate. Liaising closely with all...
-
Claims Handler, Pi
4 months ago
Taunton, United Kingdom Kennedys Law Full timeKennedys is looking for Claims Handler to join the Insurance Division. This is a fantastic opportunity to join a growing team, working on a variety of different cases with excellent long term progression opportunities. You will be able to work from home frequently with travel to the Taunton office as and when required. **Team** Kennedys' Claims Handling...
-
Cyber Claims Handler
4 months ago
Taunton, United Kingdom Kennedys Law Full timeKennedys is looking for a Claims Handler to join their Commercial Claims Handling team. The Claims Handler's primary responsibility will involve managing cyber claims for a number of well-known insurers. They will be responsible for assessing policy coverage and working closely with breach response counsel, policy holders, brokers and other vendors as well...
-
Commercial Account Handler
4 months ago
Taunton, United Kingdom Elite Staffing Solutions Full timeMy client is a highly successful and respected South West based Insurance broker with a passion for delivering exemplary service to its customers. We are seeking an experienced Commercial Account Handler to join the team based in the Taunton area. This is a full time, permanent post and salary is dependent on level of experience. The main duties include -...
-
Insurance Account Handler
4 months ago
Taunton, United Kingdom Elite Staffing Solutions Full timeOur client is a successful and renowned insurance broker with a hunger for development. They deal with all types of general insurance and are passionate about providing a professional service with a personal touch. They are going through an exciting time of development making this a superb time to join. In terms of their staff, they require experienced and...
-
Customer Service Advisor
3 months ago
Taunton, United Kingdom Claims Consortium Group Full time**Customer Service Advisor - Weekends & B/Hols** We are a fast paced, forward-thinking company with an ethos of commitment, quality, and ambition, putting our staff and our service at the heart of what we do. Team spirit is big at CCG and we’re passionate both about our people and the work we do here. We are pleased to be currently looking for permanent...
Claims Handler
3 months ago
This role primarily exists to manage a day-to-day workload of insurance claims, providing a high level of customer service and ensuring all Service Level Agreements (SLAs) are met.
Acting as the first point of contact, individuals will need to ensure all information given to Policyholders, Clients and Suppliers is accurate.
Liaising closely with all employees within the Claims Validation Department you will support the Senior Handlers on claims as required.
Location:
Culmhead, Taunton TA3
Salary:
£20,500pa - £25,000pa DOE
Working Pattern:
Monday - Friday 8am to 8pm, core hours are 9:00am to 5:30pm. Some Saturdays on a rota basis and occasionally a bank holiday.
- 20 days annual leave + bank holidays
- Additional Beach day in the Summer + Birthday off
- Private health cash plan
- Opportunity for progression
- Free onsite parking (depending on office location)
Key Accountabilities:
- To effectively and efficiently key on claims and establish first contact with policyholders in accordance with each clients SLA agreements
- To ensure all phone calls are answered in a timely manner in accordance with SLA agreements and maintain high levels of phone availability as and when required in line with business demands.
- To ensure all complaints received are recorded accurately on receipt are resolved within the informal period in the majority of cases and that all appropriate customer
- Communication is issued (SRC, holding letters or FRL letters)with any relevant reporting to client using the clients preferred reporting process
- To pursue surveyors to ensure their compliance with company SLAs
- To complete second call tasks and review claims that are on hold in the BCS process to actively push these through the BCS claims journey
- To flag any sight call claims appropriately on the system and ensure these are accurately signposted to the surveyors.
Qualifications and Experience
- Previous customer service experience and experience with preventing and resolving complaints
- Previous Insurance industry experience (Household)
- Cert CII desirable but not essential
two inductions a month which take place on a Tuesday, Wednesday, and Thursday. You will join other new starters from across the business for the 3-day, residential* induction, during which you will meet with Senior Leaders & Directors from all areas to gain a comprehensive overview of each product line, and how the different teams operate across the group. There will also be a lunch or meal booked with People & Culture, so you are able to have more social interaction with each other and some of the team.
