Patient Pathway Coordinator

3 days ago

Reading, United Kingdom Royal Berkshire NHS Foundation Trust Full time

Job summary

PLEASE NOTE: PREVIOUS APPLICANTS NEED NOT REAPPLY

Band 4 Patient Pathway Coordinator (CAT 4 - Gastroenterology & Endoscopy)

This is an exciting opportunity to join the Planned Care team as a Patient Pathway Coordinator (PPC).

We currently have an opportunity for a Band 4 PPC at the Royal Berkshire NHS Foundation Trust (RBFT), where we provide a first-class, efficient, pro-active and patient-focused admin service.

We are looking for an enthusiastic, highly motivated and organized individual to provide specialist admin support to the Vascular and General Surgery team.

You will need to be confident working within a team in a fast-paced environment and have good IT skills, be comfortable communicating with patients and colleagues at all levels and work quickly and accurately under pressure.

You will be responsible and accountable for consistently and accurately carrying out your duties as well as the provision of a high quality and efficient service, providing this in a confident and courteous way to service users.

Main duties of the job

The role will provide comprehensive administrative support to Clinical Admin Team 4 together with the Gastroenterology & Endoscopy department and Clinicians.

You will support the CAT in the delivery of a patient-focused service, and be responsible for the processing of general admin duties, answering the telephones to patients, other healthcare providers and internal staff, scheduling of appointments, processing of clinic letters and other administrative duties.

This post benefits from previous experience of delivering high levels of customer/patient service, working within an administrative environment, preferable experience within the NHS but this is not essential, using multiple computer systems and managing data (electronic and paper based).

Knowledge of the 18 week pathway would also be beneficial.

Full compliance with local procedures, deadlines and best practice will be a key part of the role.

About us

Reading sits on the River Thames and is served by road and rail links to London, Oxford, and Southampton. With excellent leisure and shopping facilities, and a thriving cultural scene, Reading is a wonderful place to live, work, and play and provides excellent facilities for families, including some of the best state and private schools in the UK.

The CQC recently rated the care provided by The Royal Berkshire NHS Foundation Trust as Good.

Our CARE values: C ompassionate, A spirational, R esourceful, E xcellent, reflect the type of Trust we aspire to be and you can join our dedicated and talented staff to make this happen.

Job description

Job responsibilities

Please refer to the attached Job Description and Person Specification for further details of this post.

Person Specification

Qualifications

Essential

Administration/Customer Care or acquired equivalent experience GCSE or equivalent in English and Maths, grades A-C

Skills, Knowledge, Abilities

Essential

Experience of using Microsoft Office, including Word and Excel Experience of working in a multidisciplinary team Customer Care experience Experience of handling patient/customer queries

Desirable

Experience of using data systems Experience of working in a healthcare setting

Experience

Essential

Experience of arranging appointments and/or admissions Experience of working with patients and providing information regarding their appointments or treatment team

Desirable

Experience of handling complaints

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