Housing Advisor
1 month ago
Weare a fullservice law firm based in Middlesbrough serving clientsthroughout the UK and further afield. We have an outstandingreputation for delivering highquality advice with exceptionalpersonalservice.
Witha history stretching back over 30 years we recognise the importanceof the contribution that businesses like ours should and can haveto the local community and we therefore encourage our employees toget involved and give back to the local community in which we liveandwork.
Ourvision is to set the standard for legal excellence & deliverjustice for the people and in doing so to become the law firm ofchoice & champion of the community for businesses organisationsand individuals. To meet our vision and deliver an outstandingservice we employ individuals who understand our clients needs andtake pride in what they do and how they do it. Our values go to theheart of the firm. They define who we are and how we work. Byremaining true to our values we will achieve our vision. This iswhat we valuemost:
Teamworkwe trust and respect one another. We see strength in our diversityas individuals and as a practice. We achieve the best outcomes forclients when we work collaboratively recognizing and respecting thedifferent perspectives that webring.
Excellent ClientService We take the time totruly understand our clients needs and aim to provide practicaltailored and commercial solutions not just options to help themachieve theirgoals.
ProfessionalismWe work to the highest professional and technical standards actingwith the upmost integrity at all times. We are fiercely proud ofour reputation as a trusted adviser to our clients often overseveral generations and continually strive to ensure that ourclients interests come first andforemost.
OurPeople We work together tocreate an open supportive and friendly working environment whereour people feel valued can develop their careers and achieve theirprofessionalambitions.
If this sounds like avision you would like to be a part of our values resonate with yourown personal values and you meet the requirements of the roledescribed wed be delighted to hear from you.
TheRole
Weare looking to recruit a HousingAdvisor to join our growing HousingDepartment. This is a permanent role on a fulltime basis. You willreport to the Head of Department.The purpose ofthis role is to provide advice and information service forhousingrelated issues for tenants and homeowners by answering frontand back door calls keeping accurate records and ensuring that fileprogress ismade.
Keyaspects of the roleinclude:
- Answer all frontand back doorcalls
- Meet all KPIrequirements (calls to be answered within 30seconds)
- Correctlyidentify relevant areas oflaw
- Provideadvice on a range of housingissues
- Answer and attendall back door call enquiries (complying with KPIrequirements
- Identify all keydates / produce clear and concisenotes
- Meet conversiontargets (Determination VLFF)
- Accuratelyupdate system notesappropriately.
- Supportadministrators in completing 7/14day reviews if required to doso
- Perform initialeligibilitychecks
Thislist of duties is not intended to be exhaustive but gives a generalindication of the tasks involved. All employees are expected towork flexibly when the occasions arise and acknowledge that tasksnot specifically covered in their job description are notexcluded.
Knowledge& Experience
- Experience usingcase management systems and the processesinvolved
- Experience andknowledge of housing law including but not limited to homelessnessand allocations security of tenure and possession proceedingsrights following relationship breakdown anddisrepair
- Experienceworking with vulnerable people to address homelessness includingthose with complex/ multiple needs and assessing theiraccommodation and supportneeds
- Experience indebt management/money advice isdesirable
- Experience in multiagencyworking
- Excellent use ofIT and Microsoftpackages
- Excellentcommunication skills both verbal andwritten
- Exceptionalclient serviceskills
- Theability to work effectively as part of ateam
Qualifications
- Educatedto GCSE standard orequivalent
- Degree levelqualification in a related subject or professional qualification ishousing and /or completed LPC isadvantageous
Whatwe will offer inreturn
- CompetitiveSalary depending onexperience
- Companypension scheme
- 33 daysannual leaveinclusive of bankholidays
- Discretionaryannual bonusscheme
- Professionalmembershippayments
- Professionaldevelopment
- Employeereferralscheme
- ChristmasSavings Club
- Notableday treats
- Companyevents through theyear
Skills :
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