Medical Receptionist/Administrator

3 weeks ago

Reading, United Kingdom South Reading and Shinfield Group Medical Practice Full time

Job summary

The duties and responsibilities to beundertaken by members of the practice administration team may include any orall of the items in the following list. Duties may be varied from time to time under the direction of the seniorreceptionist/practice manager, dependent on current and evolving practiceworkload and staffing levels:

Opening up/locking-up ofpractice premises and maintaining security in accordance with Practiceprotocols

Maintaining and monitoringthe practice appointments system

Processing personal andtelephone requests for appointments, visits and telephone consultations andensuring callers are directed to the appropriate healthcare professional

Processing and distributingincoming (and outgoing) mail

This is a hours position (Flexible pattern), and will be during our opening hours 07:45-18:30 Monday to Friday. Wealso offer extended hours on a Saturday 08:00-13:00.

Main duties of the job

The successful candidate will have andbe able to demonstrate:

Good customer service skills. PreviousNHS GP Practice experience is desirable but not essential;

Friendly and approachable manner;

Experience of working in a team;

Good telephone manner;

Adept in using own initative whenworking alone;

Experience working in a busyenvironment;

The ability to multitask andprioritise effectively whilst staying calm under pressure;

Has a good understanding ofconfidentiality;

Flexibility in working pattern andduties;

Ability to cope with and managechange;

Computer literate. EmisWeb familiarityis desirable but training will be provided.

About us

South Reading and Shinfield Group Medical Practice is a well-established NHS GP surgery in Reading, split across two sites, with approximately 12, 000 registered patients. We are a friendly, supportive, practice that has as a committed multi-professional team. We currently use the Emis Web clinical system.

Job description

Job responsibilities

Job responsibilities:

Administration

To have a thorough knowledge of all practice procedures To work in accordance of written protocols Pulling/filing notes for surgeries and updating as necessary Filing post in medical records Fax and photocopy as requested

Reception

Receiving patients, consulting with members of practice team Handing completed repeat prescriptions to patient and checking names and address. Be able to cover all reception position as necessary

Appointments

Process appointment requests for today/future appointments from patients by telephone and in person. Deal with visits/requests

Computer

Process patients changes of address computer data and medical records (have knowledge of practice area) Process repeat prescription requests in accordance with practice guidelines

Telephone

Have working knowledge of telephone system, during and after hours

OtherTasks

Clear rooms after surgeries Ensure building security have thorough knowledge of doors/windows/alarm Any other tasks allocated by managers

Confidentiality:

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Health & safety:

The post-holder will assist in promoting andmaintaining their own and others health, safety and security as defined in thepractice health & safety policy, the practice health & safety manual,and the practice infection control policy and published procedures. This willinclude:

Using personal security systems within the workplace according to practice guidelines Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks Making effective use of training to update knowledge and skills Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards Actively reporting of health and safety hazards and infection hazards immediately when recognised Keeping own work areas and general/patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role Undertaking periodic infection control training (minimum annually) Reporting potential risks identified Demonstrate due regard for safeguarding and promoting the welfare of children. Person Specification

Qualifications

Essential

A Levels

Experience

Essential

The successful candidate will have and be able to demonstrate: Good customer service skills. Previous NHS GP Practice experience is desirable but not essential; Friendly and approachable manner; Experience of working in a team; Good telephone manner; Adept in using own initative when working alone; Experience working in a busy environment; The ability to multitask and prioritise effectively whilst staying calm under pressure; Has a good understanding of confidentiality; Flexibility in working pattern and duties; Ability to cope with and manage change; Computer literate. EmisWeb familiarity is desirable but training will be provided.

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