Booking Co-ordinator
1 month ago
Job summary
An exciting opportunity has arisen for an enthusiastic, personable, dynamic and self-motivated individual, to join the Patient Access Team as a booking co-ordinator/ receptionist. You will also have the opportunity to work and train in other areas and teams within Patient Access, gaining essential skills and experience to support ongoing personal development.
Main duties of the job
As a member of the Main Outpatients Reception Team, the Booking Co-Ordinator role is pivotal and requires the highest level of patient relation service skills. The role involves ensuring we achieve government targets around patient waiting times. Your duties involve making and rescheduling patient appointments whilst applying knowledge of targets and specialty specific requirements. You will also be liaising with patients face to face and via the telephone, dealing with queries from internal and external contacts, providing an efficient and effective administration service.
We are looking for candidates who have a good basic education, GCSE or equivalent in Maths and English, and who have clear, concise verbal and written communication skills, to enable liaison with multi-disciplinary teams, patients and carers. A basic understanding of Microsoft applications would be helpful but is not essential as training will be provided. You must be able to work well in a team and feel comfortable working under pressure but also have the ability to work autonomously when required.
About us
Listen to why colleagues think we're a great place to work BHT - A great place to work (
What does Buckinghamshire Healthcare NHS Trust offer you?
As part of our BHT family, you'll benefit from learning and development opportunities to support your career progression. We offer flexible and agile workingopportunities,alongside your NHS benefits ofgenerous annual leave entitlement, pension andaccess toNHS discount schemes. We provide a range of health and wellbeing services to promote a healthy, happy workforce.Why work for us?
We're committed to promoting inclusion and making sure all colleagues feel they belong. We encourage new colleagues from a diverse range of backgrounds to apply. As an employer, we aim to create a workplace where differences are valued and colleagues treat one another with dignity and respect. Greater diversity withinourBHT familyimprovespositive outcomes for the people and communities we serve.What do we stand for?
Our vision is to provide outstanding care, support healthy communities and be a great place to work. Our mission is to provide personal and compassionate care every time. Our CARE values are collaborate, aspire, respect and enable. Job description
Job responsibilities
For a comprehensive list of responsibilities and duties, please kindly refer to the Job Description and Person Specification by downloading the JD and PS attachment in the advert.
Person Specification
EDUCATION, QUALIFICATIONS & TRAINING
Essential
Good Basic Education GCSE or equivalent in Maths and English
Desirable
Customer Care Course or equivalent
EXPERIENCE
Desirable
Previous NHS or health care experience
SKILLS, ABILITIES & KNOWLEDGE
Essential
Accurate clear, concise verbal and written communication skills to enable liaison with multi-disciplinary team, patients and carers. Excellent keyboard skills to ensure all Outpatient activity is recorded onto the bespoke database in accordance with the Data Protection Act 1998. Able to give 100% attention to detail when scheduling of appointments to prevent breaches of waiting list targets. Aware of Confidentiality code of practice in relation to patients and staff. Able to work under pressure and deal with conflict situations to an amicable conclusion. Flexible working attitude in order to be multi skilled in different areas of the service. Ensure punctuality and reliability of self to ensure good relationship within team environment. Excellent proven customer service skills Ability to work as part of a team and independently
SPECIAL CIRCUMSTANCES
Essential
Booking coordinators are required to work using VDU and keyboards and also deal with patients/ other contacts face to face and on the telephone. The Outpatients areas may operate between the hours of and Monday to Friday and post holders may be expected to work on an internal rota and be flexible to cover absences.-
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