SBS Account Development Manager

1 week ago

Brighton and Hove, United Kingdom AMEX Full time

You Lead the Way. Weve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, youll learn and grow as we help you create a career journey thats unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, youll be recognized for your contributions, leadership, and impactevery colleague has the opportunity to share in the companys success. Together, well win as a team, striving to uphold our and powerful backing promise to provide the worlds best customer experience every day. And well do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

Commercial payment products for small and medium sized businesses (SME), are an integral part of the business strategy for Card Services UK, and the SME market segment remains a strong opportunity for outstanding growth.

The UK SME Client Management team play an essential role in bringing membership to life for our new and existing customers through consultative dialogue to inform and enable Card Members to maximise their membership. Our customers are small business owners with and entrepreneurial spirit through to larger SME companies and you will be helping them all to get more business done.

Through a telephone-based role and outstanding interactions, our Account Development Managers engage, educate, inform and enable customers to develop and grow accounts.

We are seeking highly productive, motivated, and professionals. You will be responsible for the management of new and existing card members and goaled across a range of metrics that drive the right outcomes for customers and the business.

This is a phone-based role, driving early customer engagement as well as growth across the existing SBS Portfolio, with a strong focus on profitability, BCV (Billed Charge Volume) expansion, account growth and customer retention.

The SME segment continues to be the growth engine of American Express UK Card Services and you will have the opportunity to be at the heart of the action.

How will you make an impact in this role?

Build relationships with a diverse group of new and existing business customers to help them achieve the goals of their programme and drive profitable growth. Through ONE. Force trigger adoption, proactively manage an effective engagement plan, identify, and prioritise opportunities that support the customers goal achievement as well as our key metrics. Operate effectively in a fast-paced evolving environment to influence, collaborate and coordinate with multiple teams and partners in and out of the enterprise. Ensures premium value is delivered that aligns with customers goals, delivers a positive customer experience, and achieves customer advocacy. Understands customers opportunities, threats, and risks to maintain and grow the relationship. Understand and adhere to regulatory requirements, ensuring they are followed during all customer interactions. Support the deployment and adoption of customer NPS survey (customer satisfaction survey). Stay updated on industry best practices, competitive landscape, and emerging trends to drive innovation and maintain a competitive edge

Minimum Qualifications

Results driven. Customer focused. Excellent verbal and written communication skills. Ability to influence and persuade. Experience of working and thriving in a fast-paced environment. Strong collaborator. Team player. Self-motivated. Account Management experience required.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

  • SBS Account Development Manager

    7 days ago

    Brighton, United Kingdom American Express Full time

    You Lead the Way. We've Got Your Back. With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a...

  • SBS Account Development Manager

    1 week ago

    Brighton, East Sussex, United Kingdom American Express Full time

    You Lead the Way. We've Got Your Back. With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you...

  • SBS Account Development Manager

    5 days ago

    Brighton, United Kingdom American Express Full time

    About the RoleWe are seeking a highly motivated and results-driven Account Development Manager to join our UK SME Client Management team. As a key member of our team, you will be responsible for building relationships with small business owners and entrepreneurs to help them achieve their goals and drive profitable growth.Key ResponsibilitiesBuild and...

  • SBS Account Development Manager

    5 days ago

    Brighton, United Kingdom American Express Full time

    About the RoleWe are seeking a highly motivated and results-driven Account Development Manager to join our UK SME Client Management team. As a key member of our team, you will be responsible for building relationships with small business owners and entrepreneurs to help them achieve their goals and drive profitable growth.Key ResponsibilitiesBuild and...

  • SBS Account Development Manager

    1 week ago

    Brighton, United Kingdom American Express Full time

    About the RoleWe are seeking a highly motivated and results-driven Account Development Manager to join our UK SME Client Management team. As a key member of our team, you will be responsible for building relationships with small business owners and entrepreneurs to help them achieve their goals and drive profitable growth.Key ResponsibilitiesBuild and...

  • SBS Account Development Manager

    7 days ago

    Brighton, United Kingdom American Express Full time

    About the RoleWe are seeking a highly motivated and results-driven Account Development Manager to join our UK SME Client Management team. As a key member of our team, you will be responsible for building relationships with small business owners and entrepreneurs to help them achieve their goals and drive profitable growth.Key ResponsibilitiesBuild and...

  • SBS Account Development Manager

    7 days ago

    Brighton, Brighton and Hove, United Kingdom AMEX Full time

    About the RoleWe are seeking a highly motivated and results-driven Account Development Manager to join our UK SME Client Management team. As a key member of our team, you will be responsible for building and maintaining relationships with small business owners and entrepreneurs to help them achieve their goals and drive profitable growth.Key...

  • SBS Account Development Manager

    1 week ago

    Brighton, Brighton and Hove, United Kingdom AMEX Full time

    About the RoleWe are seeking a highly motivated and results-driven Account Development Manager to join our UK SME Client Management team. As a key member of our team, you will be responsible for building and maintaining relationships with small business owners and entrepreneurs to help them achieve their goals and drive profitable growth.Key...

  • SBS Account Development Manager

    3 days ago

    Brighton, Brighton and Hove, United Kingdom AMEX Full time

    About the RoleWe are seeking a highly motivated and results-driven Account Development Manager to join our UK SME Client Management team. As a key member of our team, you will be responsible for building and maintaining relationships with small business owners and entrepreneurs to help them achieve their goals and drive profitable growth.Key...

  • SBS Account Development Manager

    3 days ago

    Brighton, Brighton and Hove, United Kingdom AMEX Full time

    About the RoleWe are seeking a highly motivated and results-driven Account Development Manager to join our UK SME Client Management team. As a key member of our team, you will be responsible for building and maintaining relationships with small business owners and entrepreneurs to help them achieve their goals and drive profitable growth.Key...

  • Manager - Commercial Refresh

    1 month ago

    Brighton and Hove, United Kingdom AMEX Full time

    You Lead the Way. Weve Got Your Back. With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, youll learn and grow as we help you create a...

  • Account Manager

    4 months ago

    Brighton and Hove, United Kingdom Hearst Full time

    You are a natural communicator who is great with people, able to develop trust and confidence across both your client contacts and your account teams. You have a groundingin digital marketing (with Paid Media, SEO, Content, Display), and are comfortable discussing this with clients. This role will be working on large and complex accounts so requires...

  • Senior .NET Developer Brighton

    4 weeks ago

    Brighton and Hove, United Kingdom Wasabi Design and Development Full time

    About the RoleRemember to check your CV before applying Also, ensure you read through all the requirements related to this role.We are looking for a highly skilled .Net, Full Stack Developer with a passion for building high-quality, accessible web applications. Whether you hold a BSc in a related field or have equivalent practical experience, we want to hear...

  • Senior .NET Developer Brighton

    3 weeks ago

    Brighton and Hove, United Kingdom Wasabi Design and Development Full time

    About the RoleIf you are considering sending an application, make sure to hit the apply button below after reading through the entire description.We are looking for a highly skilled .Net, Full Stack Developer with a passion for building high-quality, accessible web applications. Whether you hold a BSc in a related field or have equivalent practical...

  • Regional Account Manager

    3 weeks ago

    Brighton and Hove, United Kingdom Corecruitment Ltd Full time

    Regional Account Manager, Award Winning Wine Importer, South East, 50k Read the overview of this opportunity to understand what skills, including and relevant soft skills and software package proficiencies, are required.Do you want to work for one of the most cutting edge wine businesses? This client is a fantastic and well established Wine Importer with a...

  • Accounting Technician/Accountant

    1 month ago

    Brighton and Hove, United Kingdom Reset Recruitment Ltd Full time

    Accounting Technician/Accountant (Practice) Salary: £30k - £36k DOE + Great company benefits Location: Hove Hours: Mon-Fri 8.45 - 17.30pm Do you have a background within practice and are AAT qualified or ACA/ACCA and want to work for a well-established practice that offer a great working environment, further study and the opportunity to further your...

  • Digital Account Manager

    4 weeks ago

    Brighton and Hove, United Kingdom Oliver & Graimes Remote Work Freelance Full time

    Digital Account Manager - maternity cover Us Hello. We’re O&G, a results-driven full-service creative agency based in Brighton, since 1979. We help brands communicate creatively, memorably and persuasively to achieve their business goals. We call it 'create to convert'. It’s a philosophy nearly 45 years in the making, trusted over years by long-standing...

  • Accounts Senior

    2 weeks ago

    Brighton and Hove, United Kingdom Michael Page Finance Full time

    An Accounts Senior is sought for a professional services firm in Hove. This person will be central to the finance team, contributing to the growth and success of the firm. Client Details Our client is an established professional services firm in East Sussex. With a team of dedicated professionals, they provide a wide range of accounting and financial...

  • Paid Media Account Manager

    2 weeks ago

    Brighton and Hove, United Kingdom SAVVY MEDIA & DIGITAL RECRUITMENT Full time

    Job title: Paid Media Account ManagerLocation: Brighton (hybrid working)Salary: Up to £42K DOE.Apply (by clicking the relevant button) after checking through all the related job information below.Are you a digital marketer with a passion for data? ????Savvy Media has an exciting opportunity that might be just what you're looking for. We're working with a...

  • Account Executive

    2 months ago

    Brighton and Hove, United Kingdom Accurate Background Full time

    ACCOUNTABILITIES Nurture, Develop and maintain positive and effective client relationships which ensure client engagement, satisfaction and retention. Deliver exceptional customer service in the management of day-to-day account queries and screening updates.Ensure regular review of account activity, analysing trends and identifying clients for conversion to...