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Digital Trainer

3 months ago

Northampton, United Kingdom Northampton General Hospital Full time

Job summary

Are you looking for your next challenge in digital?

We are pleased to be able to offer an exciting opportunity to join the Electronic Patient Record (EPR) Programme Team at Northampton General Hospital. In partnership with our chosen supplier, we have embarked on our digital excellence journey to implement a nationally-leading EPR system that will transform the quality of care for our patients and staff by having instantly accessible information using the latest mobile technology, reducing paper usage and utilising clinical decision support tools.

As a Digital Trainer you will report into the Lead Digital Trainer and be responsible for providing training support to the training team as part of the Trust Electronic Patient Record (EPR Programme). As part of a dynamic and agile team that is committed to our Vision 'Dedicated to Excellence', you will have significant personal opportunities to grow and develop, as well as to tangibly impact how care is delivered in the future.

fixed term/secondment opportunity

Main duties of the job

The primary purpose of this role is to educate all staff to effectively utilise new technology which may directly, and fundamentally, alter their existing roles in a rapidly changing environment. This can result in staff feeling insecure within the organisation and within their role. The challenge is to influence their attitude toward Digital in a positive way and support them successfully through the changes.

You will make a major contribution to the smooth transfer and expansion of peoples' existing Digital skills to accommodate new requirements. You will be support the efficient scoping, creation and training for clinical and non-clinical applications, focusing on the delivery to internal service level agreements. You will work with the Lead Digital Trainer on improvement projects, supporting as SME where appropriate.

Travel to the hospital site will be required.

About us

Northampton General Hospital is one of the largest employers in the area and we are on an exciting journey. All of our divisions are committed to doing things better, with more efficiency as we update, modernise, and advance. We have also entered into a Group Model with neighbouring Kettering General Hospital NHS Foundation Trust and become University Hospitals of Northamptonshire.

Our Excellence Values

Compassion Accountability Respect Integrity Courage

We want to recruit the best people to deliver our services across the University Hospitals of Northamptonshire and help to unleash everyone's full potential. As an organisation, we value how we communicate and promote our vacancies to all communities.

We are a Defence positive trust, supporting our reservists, veterans, spouses and partners.

The Hospital Group encourages applications from people who identify from all protected groups, especially those from BAME, Disabled and LGBTQ+ backgrounds as these are underrepresented in our hospitals.

We understand that we need to work with colleagues from diverse backgrounds and make sure the environment they work in is inclusive and collaborative.

We have active Networks that promote and support colleagues from all ensures everyone feels supported and has a sense of belonging working for Kettering and Northampton General Hospitals.

Job description

Job responsibilities

Main Duties

Using your knowledge to provide efficient, integrated and customer-focused training to all staff, delivering excellent customer service, supporting team to ensure that services provided across the group are and continue to be effective, meet the clinical and business needs of the Group, and represent best value for money Create training content in line with the overarching training framework and successfully deliver this in in conjunction with the digital training team. Using your good knowledge, propose the individual training approach for each project, sign off by key stakeholders, delivery and review through reflective sessions post go live. Propose continuous improvement to training provision, recommending and implementing improvements to training plans and lead on elements of this as designated by the Lead Digital Trainer. Delivery of Business as Usual training plans, carrying out regular reviews to ensure training is fit for purpose and meeting the needs of the diverse range of staff groups. Oversee the delivery of the regular large intake volumes throughout the year, ensuring staff have access to training in a timely manner. Implementation of training feedback processes, capturing regular audit feedback to ensure continuous improvement Lead on the training plans for new clinical applications within your designated area of responsibility acting as an SME to the Project team, seeking support only as necessary. You will manage your activity on a daily basis, escalating risks and issues where appropriate. Working with the Lead Digital Trainer, you will contribute to business cases and planning where appropriate. You will act as an SME for the systems workflows, supporting the Digital Training and Engagement Manager and Lead Digital Trainer where appropriate. Support the Digital Academy under direction of Lead Digital Trainer. Collaborate with the Digital teams and clinical users in relation to the implementation and strategic development of electronic patient records and diagnostic systems within the Trust. Champion and role model the Groups values and behaviours and support others in doing so to deliver the Group Vision and Mission successfully.

Training delivery and Support

Advise clinical and admin users on the most effective, safe and efficient use of the Clinical Applications available Identify, in conjunction with stakeholders, any clinical risks associated with the use of Clinical Applications and electronic patient records. You will act as an SME for your designated training courses, supporting the Lead Digital Trainer where appropriate. Provide technical and professional advice regarding Clinical Applications. Ensure training booking systems processes are up to date Provide the content for the training prospectus within your area of responsibility and publicise training courses available Propose improvements and content which contribute to the planning of flexible training delivery methods to meet the users varying needs and time constraints. Understand the current clinical information systems and the processes involved in their use across the Trust and adapt this knowledge to learning replacement and new systems introduced. Develop training materials, user manuals and guidance notes for Trust information systems. Ensure the flexible training delivery methods you use meet the users varying needs and time constraints. Ensure the Clinical Safety Management system is followed and all clinical risks are assessed in conjunction with the Clinical Safety Officer. Using initiative to plan your designated work to ensure effective training delivery, you will resolve conflicting timescales and priorities and exercise judgement and discretion to resolve issues seeking support only when necessary. Responsible for the management of the Digital Training room and all Digital equipment contained therein. You will also be required to adopt a mentor role in the development of new team members to assist them in acquiring in-depth knowledge of training and training theory. Trouble shooting technical difficulties which impact on the clinical systems. Maintain existing skills and develop further levels of expertise. To train and provide support and guidance to staff on Microsoft Office products, To be responsible for thorough preparation prior to each training session incorporating local processes into lesson plans for each trainee and preparing the Training system accordingly.

Leadership

Provide support to other members of the team. Work closely with the Digital Transformation and Innovation team on upgrades and policies/procedures. Contribute to the development and implementation of the Group Digital Strategy, in line with Group, Trust and national priorities and initiatives, and leading digital techniques. Liaise with user departments and attend meetings requiring training input. Work closely with and support other members of the training team and provide cover as and when required. Proactive approach to addressing identified training issues and retraining where necessary.

Performance

Adhere to performance standards for your service area, including KPIs, monitor achievement against these, review working practices and devise improved ways of working where necessary to enhance the efficiency and effectiveness of services. Propose improvement to systems that are in place and implement in your area of responsibility in order to provide efficient and optimised digital services. Ensure the training statistics are readily available for project delivery. Ensure ESR is updated and staff records are accurate.

Policies and Procedures

Through review, propose changes to digital and training policies, guidelines, standard operating procedures, for training and delivery). Ensure that policies are kept up to date, are in line with national policy, standards, and guidance, and comply with all relevant legislative requirements.

Communication

Develop communication messages for projects and general digital communications, creating content for the digital newsletter. Develop good relationships with system users, being able to convey information to them in plain English to ensure training delivery is always accessible to all. Build good relationships and ensure effective Digital partnerships with other organisations across the ICS, locally, regionally and nationally. Form constructive relationships with suppliers to optimise the delivery of solutions and maximise the Groups influence on the future direction of the suppliers products. You will be able to communicate application based issues with clinicians, using plain English to enable training delivery in a tailored supportive manner.

Role Requirements

Frequent VDU use is required for this post for extended periods throughout the day. High levels of concentration will be required on a wide variety of issues throughout the day. The post holder will frequently have to adapt to changing priorities and re-focus the work of self and others on new priority areas that may require urgent action. There will also be a requirement to present complex information at meetings which will require the individual to have a high level of concentration frequently for a sustained period of time to ensure that there is active engagement in the subject matter at hand. The role will require regular negotiation with senior NHS professionals, directors and managers. Exposure to unpleasant working conditions or hazards is rare. Have a strong focus on continually improving current practices and evidence the ability to challenge current ways of thinking with a view to ensure greater quality and depth of coding across the Group. As a trainer within the organisation handling challenging conversations with colleagues in a positive and constructive manner in line with our Group Vision and Values will be required. We support distributed and flexible working arrangements, however, subject to business needs, there may be a requirement to travel between the Kettering and Northampton Hospital sites and other sites across the Group Office conditions with regular requirement to travel between sites in this role Person Specification

Education, Training & Qualifications

Essential

Educated to degree level or equivalent experience Recognised Learning and Development qualification Knowledge of the provision of health services

Desirable

Demonstrable understanding of clinical workflows relevant to EPR in NHS setting Evidence of continuous personal and professional development

Knowledge & Experience

Essential

Demonstrable experience in course development, planning and delivery Experience in contributing to the success of a multi-disciplinary team as effective team member Knowledge of NHS/Government policies, strategies and organisational relationships in relation Clinical Systems, to be able to advise stakeholders and develop proposals for the service area Experience of contributing to the development of policies and procedures Understanding of NHS Digital systems and services

Desirable

Demonstrable understanding of clinical workflows relevant to EPR in NHS setting Contributing to Digital clinical systems change/project while also developing and maintaining high standards of quality Knowledge of clinical risk management policies and processes Experience of developing and executing testing plans

Skills

Essential

Ability to perform well under pressure and manage unpredictable workload with conflicting priorities Quality focused with an innovative approach and ability to solve problems Good knowledge and training technique delivery Must have a methodical, disciplined approach to working practices Have knowledge of, and be able to communicate effectively on operational requirements for training delivery ( performance monitoring etc) Ability to undertake duties effectively and to time in line with legislation, policies and procedures Proficiency in the use of Digitaltools, particularly Microsoft Office. Advanced keyboard skills Effective verbal and written communication and presentation skills suitable for a range of audiences Able to clearly manage priorities for self and contribute to those of team in order to meet targets

Desirable

Must be familiar with hospital environment and the role of EPR Systems in the clinical and business operation of the Trust

Key Competencies/ Personal Qualities & Attributes

Essential

Ability to interpret and convey information from various systems in a manner that is easily understood by a variety of users Must be able to demonstrate analytical thinking and the ability to work through problems to a resolution Must be able to demonstrate both formal and informal communication ability, orally and in writing, when dealing with colleagues and other staff at all levels Ability to deliver to targets and deadlines Aligned to the Group's values of Compassion, Accountability, Respect, Integrity and Courage Highly motivated, hard-working, self-confident, robust and resilient individual with drive and determination to deliver Honesty and professional integrity Commitment to personal development and development of staff Passionate commitment to embedding diversity and equality internally and externally Passionate and committed to bring our Dedicated to Excellence values to life, improving the way we work with each other, particularly focusing on empowerment, equality diversity and inclusion of our staff, patients and service users Ability to travel to the Northampton Hospital site and to other sites across the Group