ICT Service Delivery Administrator

2 weeks ago


London, United Kingdom Ealing Council Full time

This is a fantastic time to work in a busy ICT Department. We are currently looking to recruit a Service Delivery Administrator to work within our Service Delivery team providing quality customer focused ICT support services.

We are looking for self-motivated people with excellent customer services skills and a passion for working in IT. Candidates must be able to:

Provide 2nd line support and call resolution for IT queries raised via our service portal, via email or over the phone Support Windows 10 and 11 within a Microsoft domain environment Deal with telephony, desktop/laptop, application related issues and work with 3rd parties/in house support teams to resolve issues Assist in the writing of service desk documentation Work on project activities and tasks if required – Prince 2 Foundation (not essential) Deploy, troubleshoot, and maintain hardware through a variety of methods (SCCM, GPO, AutoPilot) Demonstrate awareness of Cyber security and risks around safeguarding data Demonstrate experience of using MDM technology (InTune) Ensure all hardware assets are managed through the process, obtaining and deploying stock as required

The person we are looking for will:

Be customer focussed Be able to communicate effectively with customers and colleagues at all levels Have good troubleshooting skills including hardware, software and 3rd party systems. Be happy to work flexibly to help meet the needs of the service. Have ability to manage multiple and diverse workloads and be self-reliant. Have ability to manage own work and dynamically reprioritise work according to constantly changing environment Have good attention to detail and ability to show initiative. Be able to plan and prioritise work load without supervision to meet SLA’s. Have ITIL Foundation

This role is deemed customer facing and as such you must have a command of spoken English which is sufficient to enable you to effectively perform the role. This requirement relates to Part 7 of the Immigration Act 2016.

This role is subject to Ealing’s enhanced vetting process.

Closing date: 10 June 2024



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