Ict Service Delivery Officer

2 weeks ago


London, United Kingdom Ealing Council Full time

Job description

We are looking to recruit a service delivery officer who will be part of our helpdesk team providing quality customer focused ICT support services throughout the organisation to approximately 3,200 employees. We are looking for people with excellent customer services skills and a passion for working in IT.

**You will**:

- Provide 1st line support and call resolution to customer IT queries raised in person, via the drop-in IT helpdesk
- Assist in the writing of Helpdesk documentation and SOPs
- Work on project activities and tasks as and when they arise

The person we are looking for will:

- Be focussed to ensure that we provide excellent customer service
- Ideally have experience working in this environment (but not essential), particularly in the IT field or within a similar setting
- Be happy to work flexibly to help meet the needs of the service



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