IT Support Apprentice

2 weeks ago

Poole, United Kingdom The ITP Full time
Job Description

IT Support Apprentice

 

The Opportunity

 

Our client is recruiting for a IT Support Apprentice to join their team in Poole, Dorset

 

Our Level 3 Information Communication Technician apprenticeship programme that we are offering, will allow you to kick-start your career in an industry that is constantly evolving, dynamic and transformational.

 

The steps you take will provide you with valuable first-hand experience, knowledge, skills and qualification to help really drive your career forward. We are here to guide and support you every step of the way

 

The Company

Our client is an employee-owned business that has been operating for 33 years, providing IT and communications services. They have a diverse team composed of staff with over two decades of experience and new additions offering fresh perspectives. Awarded ‘Best Place to Work’ at the 2023 Dorset Business Awards, our client prides themselves on their commitment to staff development, wellbeing, and retention. They support hybrid working and provide the tools necessary for remote work. Their working environment is built on a positive company culture and dedication to both personal and professional growth.

 

 

The Position

Job Title:

IT Support Apprentice

Apprenticeship Course:

Level 3 Information Communication Technician - Support

Apprenticeship Duration:

15-18 Months + EPA

Location:

Poole, Dorset BH17 0RU

Working Hours:

Monday – Friday

Salary:

£15,000.00 per annum rising to £16,000.00 per annum after 6-month probationary period, plus annual profit share. Minimum wage after 12M

 

 

Role and Responsibilities

 

·       Receiving, logging and managing calls from customers via telephone, email and automated systems

·       Logging calls in the Service Desk Ticketing System           

·       Gathering first point of contact information required to assist in troubleshooting

·       Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner

·       When skills and experience develop where possible undertake 1st time fixes for incidents logged

·       Learn to troubleshoot basic network and PC issues

·       Learn to troubleshoot basic telephony and connectivity issues

·       Allocate more complex service issues to 2nd line support

·       To maintain a high degree of customer service for all support queries

Eligibility Criteria
Individuals must have a valid and eligible residency status to apply for this role. Own transport is also required due to location.

About ITP
We help employers develop their best talent and inspire the next generation through apprenticeships, mentoring and training, we’re plugging the UK’s digital skills gap to provide a workforce for the future.

If this sounds like the role for you, get in touch Once we receive your application, one of our team will be in touch to help you with the next stage.

The ITP are working on behalf of a third party to advertise their vacancy.  By submitting your CV, you agree to be contacted by The ITP and your information to be passed on to a third party.

 



Requirements

Desired Qualities, Skills and Knowledge:

 

·       Have great communication skills and an excellent telephone manner

·       Be great at organising yourself and your workload

·       Have some knowledge and experience of Microsoft based operating systems and applications

·       Self-motivated and enjoy working as part of a team in a fast-paced environment.

·       Be willing to adapt and learn new skills and the ability to work under your own initiative

·       The role will develop and for the right person, there is a defined career path through the Helpdesk and beyond.



Benefits

Additional Benefits:

·       Potential profit share in addition to annual salary.

·       25 days holiday plus bank holidays, with additional allowances for long service.

·       Access to an established company pension scheme, health and wellness platforms, and employee rewards.

·       Personal development plans, industry-recognised certifications, allocated learning time, exam budgets, and mentorship programs.



Requirements
Desired Qualities, Skills and Knowledge: · Have great communication skills and an excellent telephone manner · Be great at organising yourself and your workload · Have some knowledge and experience of Microsoft based operating systems and applications · Self-motivated and enjoy working as part of a team in a fast-paced environment. · Be willing to adapt and learn new skills and the ability to work under your own initiative · The role will develop and for the right person, there is a defined career path through the Helpdesk and beyond.

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