Utilities Debt Controller

1 month ago

Cardiff, United Kingdom Savills Full time

Role Overview

The Cardiff Energy Team provides a Procurement and Bureau service to Savills Property Management Division clients. The role is based in the Cardiff office and you will be part of our Utilities Debt Coordinator team which sit within the Operations team.

The core purpose of the Debt team is to support our Clients in understanding their debt and facilitating payment to the suppliers.

It is required that the successful candidate have previous experience within a credit control roll, preferably but not required within the utilities industry.

The successful candidate must also have strong organisational and communication skills (both verbal and written), high attention to detail and have experience of accurately inputting data into a database, along with the ability to work under pressure. They should also have a keen willingness to learn, and must have strong/good working experience of Microsoft office suite, especially Excel.

Initially the role will be office based while the successful candidate completes their probation, this will be to enhance their training experience and become fully embedded in the Savills team and culture.  

Key Responsibilities

  • Debt report reconciliation and money recoveries for the supplier.
  • Arranging and leading weekly calls with the suppliers to resolve any Debt Queries and chasing overdue debt internally with Surveyors and Client accountants.
  • Request and work through statement of accounts to get to the root cause of the debt.
  • Building relationships with Suppliers and Savills colleagues to ensure that all issues are resolved in a timely manner.
  • Liaising with Third party debt collectors and solicitors regarding payment of overdue debt.
  • Reporting weekly and monthly Debt levels for management relationship calls.
  • Recovering Credit Balances for clients.
  • Dealing with debt reminder letters. Contact the supplier to update them on the current position of the account.
  • Maintenance of internal databases, folders and systems to ensure accurate and organised storage and provision of data.
  • Plan and organise workload to meet existing client requirements.
  • Maintain a high level of professionalism when dealing with clients and colleagues.
  • There is a large requirement for the candidate to engage in email correspondence in order to resolve queries, as well as follow up phone calls.
  • In addition to the tasks described above, the job holder may be required to carry out other duties as may reasonably be required from time to time.
  • You may be required at times to work on other projects that are not related to the contract. Specific training will be provided before commencement of your involvement on any project.
  • You may be expected to spend on average 3 days a month travelling to various UK locations.

Key Skills

  • You have intermediate Microsoft Excel experience.
  • Relevant experience in an Accounts Payable or Credit Control Role (Required).
  • A proven track record of working with systems such as Optima and Zendesk.
  • Strong team player: builds positive relationships and collaborates with others.
  • Good attention to detail and being able to work under pressure.
  • Organises workload effectively and efficiently.
  • Good written and verbal communication skills.
  • You have good mathematical skills and a keen eye for numbers.
  • You love the challenge of learning new things.
  • You have a great eye for detail and enjoy investigating and solving issues.
  • You thrive in a dynamic and constantly evolving environment.
  • You’re a self-starter and are hands-on.


Find out more about Savills offer

Recruitment agencies

Savills only pay agency fees where we have a signed agreement in place and that agency has been previously contacted and directed by a member of our recruitment team. We do not pay agency fees when speculative and unsolicited CVs are submitted to Savills or any of our employees other than via our careers website and through our recruitment process. If this is not adhered to, agency fees will not be paid.

Submission of any unsolicited CVs or proposals to Savills will be deemed evidence of full and unlimited acceptance of this approach.

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