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Technical support Automotive aftermarket

4 months ago

Nuneaton, United Kingdom dormakaba Canada Inc Full time
Job TitleTechnical support Automotive aftermarketLocationNuneaton, WAR CV11 GB (Primary)
CategoryInnovation / R&D / Product DevelopmentJob Description

The jobholder is accountable for supporting the engineering department with testing, providing pre & post-sales technical support, including input into product requirements / specifications and training.

- Provide pre & post-sales technical support to both internal departments and customers / distributors, via telephone, e-mail, whatsapp etc, including input into product requirements / specifications.
- Monitor and support the technical forum on a daily base
- Provide customer product training and use-demonstration in all AD markets
- Ensure tester menu maintenance
- Provide specification and physical method/procedure definition for data – logging  and third party logging tool to record and document communication commands between tool and vehicle
- Support the Logistics dept with customer repairs ie testing and verification of issues
- Organize and manages vehicle application list
- Maintain and feed Info Quest data entry
- Provision of technical procedures, diagrams etc for operating manuals and associated documentation.
- Ensure liaison with garage, car dealers to source vehicle models for data logging and testing of software and products.
- Source, maintain competitor equipment to support reverse engineering activities.