Regional Cleaning Manager

Found in: Talent UK C2 - 2 weeks ago


Leeds, United Kingdom CBRE Full time

Job Title:Regional Cleaning Manager

Reporting to: Head of Services

Location: Manchester, North Region

Job Purpose

Providing vendor management of cleaning services across the Account.

Responsibilities

  • Develop relationships with the cleaning vendor management team, working alongside the rest of the operational team to ensure all communication and performance is consistent and measured.
  • Ensure standards are delivered in line with the cleaning specification relevant to the site.
  • Vendor management responsibility & support in contingency planning for absences and long-term vacancies.
  • Being responsive to any escalated cleaning issues and formulating a plan for improvement where necessary.
  • Attend site meetings as and when required.
  • Finding innovation and continuous improvement to deliver value and operational efficiencies.
  • Supporting the delivery of soft services KPI commitments for the contract.
  • Share best practice across account and wider CBRE, taking part in lunch and learn sessions to share knowledge.
  • Attend monthly meetings and provide support for the operations where required.
  • Use the analysis from BI trends to support strategy management for the services delivered.
  • Review and analyse EW to maintain comprehensive knowledge of supply base and contract status and identify value improvement opportunities by reducing costs or improving service delivery.

Skills, Knowledge & Experience

  • Customer focused, with excellent influencing and communication skills.
  • Communicates effectively and builds and maintains relationships at all levels with internal customers and suppliers.
  • Collaborative approach, with the ability to maximise short term whilst building upon long-term productive relationships.
  • Thrive on working within a fast-paced organisation across the UK, with a diverse supply base and wide geographical spread of contracts.
  • Proficient analytical skills and a measured approach to decision making.
  • Strong proficiency in utilising a variety of analytical tools for data analysis.
  • Exceptional negotiation, presentation, and communication skills.
  • Financially aware, with a good vendor management focus gained within a large organisation.
  • Highly organised and work in a structured way with an ability to prioritise workload.
  • Attention to detail ensuring tasks are completed to a high degree of accuracy


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