Practice Receptionist

Job summary

We are looking to recruit an experienced Receptionist to helpsupport our friendly team. We are a large, busy GP surgery serving over 21,000 patients.

Overtime for holiday and sickness cover is a contractual requirement, and the responsibility is shared between all receptionists. Overtime may be required between the hours of 7:45am and 6:30pm Monday to Friday.

This position is contracted to hours per week, and the hours of work will consist of 5 morning shifts Monday- Friday. This role is on a fixed-term, 12 month contract.

This job listing may close early due to high volumes of applicants.

Main duties of the job

The purpose of the role is to:

Answer our busy telephone lines in a timely manner

Book appointments for patients and check patientsin for appointments.

Process requests for Prescriptions.

Provide patients with non-urgent test results.

Deal with queries, directing patients to theappropriate person if required.

Facilitate communication to Doctors, Nurses and the Practice Management team.

Act as front-of-house, providing a helpful serviceto patients and other visitors.

About us

Bedworth Health Centre is the largest GP practicein North Warwickshire with a patient list size of over 21,000 patients. Youwould be joining a very supportive team of 14 receptionists and you will reportto the Reception Team Leader and the Practice Managers.

Job description

Job responsibilities

The role is varied, a few of the duties are listedbut this is not exhaustive:

Opening up/locking-up of Practice premises and maintaining security.

Using the Practice's clinical computer system to manage the appointmentsystem, process prescriptions and provide routine test results.

Working on the Reception desks: booking patient appointments andchecking them in for appointments, processing prescriptions, providing routinetest results, providing information and handling a wide variety of enquiries.

Working on the Appointments / Results telephone line: booking,cancelling and changing appointments, providing routine test results, directingcalls to the appropriate person and handling a wide variety of enquiries.

Working in the Prescriptions department: processing hand delivered andelectronic requests for prescriptions, resolving telephone prescriptionqueries, liaising with chemists and handling a wide variety of enquiries.

Taking comprehensive messages and passing them on to the appropriateperson.

Conducting data processing / entry.

Ensuring accurate information is entered into patients notes.

Reading and responding to prescription e-mails.

Attending regular practice meetings.

Processing and distributing incoming (and outgoing) mail

Keeping the reception area, notice-boards and leaflet dispensers tidyand free from obstructions and clutter

Coding entries on Practices clinical computer system.

Filing of patient paper notes.

Providing support to Senior Administrators with a wide variety of taskssuch as Registrations and Recall Systems.

Any other duties as andwhen deemed necessary by the Practice Management team

Person Specification

Qualifications

Essential

Experience of working as a receptionist in the NHS. Flexibility to work around the needs of the Practice - being prepared to change hours at short notice on occasion. To provide cover within the team for annual leave or holidays, as required.

Desirable

Administrative experience. Customer service experience.

Experience

Essential

Experience of answering the telephone in a demanding and busy NHS organisation.

Desirable

Experience of working in a GP practice or other primary care setting.

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