Technical Client Services Analyst, ICIS

2 weeks ago


Surrey, United Kingdom LNRS Data Services Ltd Company Full time

About the Role


 

This is a customer-facing role, assisting our clients from pre-sales enquiries through to post-sales implementation and on-going support. You will be the technical point of contact for ICIS prospects and customers for APIs and other data feeds. The role will see you working alongside Sales, Customer Success and Product Management functions. You will have a excellent technical background which will allow you to develop a level understanding of ICIS APIs, communicating the value of API to the business.
 

Responsibilities
 

Second-line support for customer queries and faults. Technical customer on-boarding, ensuring that the customer clearly understands ICIS datasets and has a seamless experience Building up knowledge of systems and ensure appropriate documentation is in place to smooth customer experience. Reviewing and maintain documentation for API implementation, ie reference guides, FAQs. Representing the voice of the customer to the business, in particular to product and development teams


Requirements
 

Experience with integration technologies, in particular REST-based APIs Experience with at least one major coding language – C#, Python, SQL Demonstrate track record of customer-centricity as well as exceeding objectives and goals Deliver a world-class customer experience with energy that inspires others Experience working closely with business and technology stakeholders, both internally and externally

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