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Technical Client Services Specialist
2 months ago
About the Role
This is a customer-facing position at LNRS Data Services Ltd Company, assisting our clients from pre-sales inquiries through to post-sales implementation and ongoing support. You will be the technical point of contact for ICIS prospects and customers for APIs and other data feeds. The role will see you working alongside Sales, Customer Success, and Product Management functions. You will have an excellent technical background that will allow you to develop a level understanding of ICIS APIs, communicating the value of API to the business.
Key Responsibilities
- Provide second-line support for customer queries and faults.
- Ensure technical customer on-boarding, guaranteeing that the customer clearly understands ICIS datasets and has a seamless experience.
- Develop knowledge of systems and ensure appropriate documentation is in place to smooth customer experience.
- Review and maintain documentation for API implementation, including reference guides and FAQs.
- Represent the voice of the customer to the business, particularly to product and development teams.
Requirements
- Experience with integration technologies, particularly REST-based APIs.
- Experience with at least one major coding language – C#, Python, SQL.
- Demonstrate a track record of customer-centricity as well as exceeding objectives and goals.
- Deliver a world-class customer experience with energy that inspires others.
- Experience working closely with business and technology stakeholders, both internally and externally.
