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Radiology Booking Officer

3 months ago

Warrington, United Kingdom Warrington and Halton Teaching Hospitals NHSFT Full time

Job summary

An exciting opportunity has arisen to work in the Radiology Department.

We are looking for an 'amazing' Radiology Booking Officer to work within a team of

dedicated staff within the Radiology Department.

The successful candidate will need to always provide high level customer service and possess excellent communication skills. Excellent interpersonal skills are an essential part of this role.

She/he will be expected to cover Reception duties, be responsible for providing a

central service for the scheduling of all Radiology appointments by ensuring compliance withIR(MR)R, RCR guidelines, Trust, and Department guidelines/protocols. Communicating with patients, consultants and staff at all levels and possesses the ability to empathise with patients and relatives regarding procedures and appointments.

The successful candidate must be computer literate, have clerical experience and possess numeracyand literacy skills.

Knowledge of the CRIS and Lorenzo system would be an advantage, but this is not essential astraining will be given on the job.

The candidate must have a flexible approach to working hours to meet service level

requirements and will be required to work at Warrington and Halton Hospitals (both sites) to suit service needs. The core hours will be Monday-Friday 8am-8pm with requirement of weekendworking on a rotational basis to support the departmental schedules.

Main duties of the job

To maintain a comprehensive radiological examination appointment system for the Directorate by ensuring all appointment requests are accurately input onto the system in a timely manner, in line with Trust and Government Guidelines.

To undertake a comprehensive search of systems to cross reference patient examinations to ensure no duplicate request are inputted and ensure patient demographic data is correct.

Where appropriate, to ensure request are verified by Consultants and Principal Radiographers prior to appointing and providing print-outs of previous reports to facilitate this process.

To assist in modifying examination preparation sheets as and when necessary.

In line with Government, Trust and Directorate Guidelines, undertake statistical analysis which encompasses capacity and demand, waiting list and other statistical requirements.

Daily contact with senior diagnostic staff and consultants regarding staffing, room availability and urgent requests.

Keep a comprehensive dairy of Consultant and Radiographer holidays, study leave and meeting dates. Taking responsibility for closing, blocking or rescheduling lists or specific appointment times to maintain session templates. Design and produce daily, weekly and monthly templates to accommodate changes in room capacity and staffing levels.

To prioritise and self-supervise own workload including responsibility for training and supervising Band 2 Radiology Appointment Officers.

About us

Warrington and Halton Teaching Hospitals NHS Foundation Trust is a caring and compassionate organisation that is both ambitious and innovative. We are committed to delivering the best outcomes for our patients and providing a positive experience of our staff. We aspire to be outstanding for our patients, our communities and our staff and are committed to being a great place to receive healthcare, work and learn.

Straddling the neighbouring boroughs of Warrington and Halton we are part of the Cheshire and Merseyside Integrated Care system. Our hospitals are ideally situated to meet the growing healthcare needs of the 330,000 population of these boroughs.

Warrington Hospital is home to our emergency, critical care and maternity services, Halton Hospital is focused on elective procedures and the Runcorn Urgent Treatment Centre, although many services are offered at both sites and in community hubs.

A CQC-rated 'good' organisation with 'outstanding' features, we are working towards university hospital status, having achieved teaching hospital status in 2019.

Our workforce of nearly 5,000 across both sites comprises more than 50 nationalities. We strive to be an equal, diverse and inclusive employer, which is recognised as a pioneer in its equality, diversity and inclusion work. The Trust is proud to have achieved numerous external accreditations and is working towards achieving the Anti-Racist Organisation Framework, recognising the importance of anti-racism in all that we do.

Job description

Job responsibilities

To maintain a comprehensive radiological examination appointment system for the Directorate by ensuring all appointment requests are accurately input onto the system in a timely manner, in line with Trust and Government Guidelines.

To undertake a comprehensive search of systems to cross reference patient examinations to ensure no duplicate request are inputted and ensure patient demographic data is correct.

Where appropriate, to ensure request are verified by Consultants and Principal Radiographers prior to appointing and providing print-outs of previous reports to facilitate this process.

To assist in modifying examination preparation sheets as and when necessary.

In line with Government, Trust and Directorate Guidelines, undertake statistical analysis which encompasses capacity and demand, waiting list and other statistical requirements.

Regular communication with Wards, GPs and Outpatients using written and verbal communication regarding servicing/breakdown of rooms etc, which will affect patient diagnosis.

Daily contact with senior diagnostic staff and consultants regarding staffing, room availability and urgent requests.

Keep a comprehensive dairy of Consultant and Radiographer holidays, study leave and meeting dates. Taking responsibility for closing, blocking or rescheduling lists or specific appointment times to maintain session templates. Design and produce daily, weekly and monthly templates to accommodate changes in room capacity and staffing levels.

To prioritise and self-supervise own workload including responsibility for training and supervising Band 2 Radiology Appointment Officers.

***The full details of the role, including main duties and responsibilities are available in the attached full Job Description and Person Specification**

Person Specification

Qualifications

Essential

English

Qualifications

Essential

Mathematics

Qualifications

Essential

NHS Administration

Experience

Essential

Previous Radiology Experience Communication and interpersonal skills Ability to problem solve

Skills

Essential

Able to adapt to change Methodical thinker

Skills

Essential

Ability to empathise