Receptionist/appointments Officer

5 months ago


Warrington, United Kingdom Warrington and Halton Teaching Hospitals NHS Foundation Trust Full time

An exciting opportunity has arisen to work in the Radiology Department.

This role is to cover Reception and Administrative duties within the Radiology Department. You must have a flexible approach to working hours to meet service level requirements and will be required to work at Warrington and Halton Hospitals (both sites) to suit service needs. The core hours will be Monday-Friday 8am-8pm with requirement of evening and weekend working on a rotational basis to support the departmental schedules.

To maintain a comprehensive radiological examination appointment system for the Department by ensuring all appointment requests are accurately input onto the x-ray system in a timely manner, in line with Trust and Government guidelines.

To undertake a comprehensive search of systems to cross reference patient examinations to ensure no duplicate requests are inputting and ensure patient demographic data is accurate.

Where appropriate, to ensure requests are verified by x-ray consultants and clinical leads prior to the appointing and providing print outs of previous reports to facilitate this process.

Take action as necessary to ensure patient DNAs are recorded and dealt with in line with Trust protocols.

To encompass and utilize new technologies as and when they become operational.

Regular communication with Wards, GPs and outpatients using written and verbal communication regarding servicing/breakdown of rooms etc, which will affect patient diagnosis.

Regular direct communication with GPs, Consultants, Ward and patients regarding diagnostic procedures whilst maintaining confidentiality at all times.

Daily contact with senior diagnostic staff and consultants regarding staffing, room availability and urgent requests.

Regular discussion with female patients concerning 10-day rule protocols.

Regular liaison with private patient officers concerning appointing patients.

Warrington and Halton Teaching Hospitals NHS Foundation Trust is a caring and compassionate organisation that is both ambitious and innovative. We are committed to delivering the best outcomes for our patients and providing a positive experience of our staff. We aspire to be outstanding for our patients, our communities and our staff and are committed to being a great place to receive healthcare, work and learn.

Straddling the neighbouring boroughs of Warrington and Halton we are part of the Cheshire and Merseyside Integrated Care system. Our hospitals are ideally situated to meet the growing healthcare needs of the 330,000 population of these boroughs.

Warrington Hospital is home to our emergency, critical care and maternity services, Halton Hospital is focused on elective procedures and the Runcorn Urgent Treatment Centre, although many services are offered at both sites and in community hubs.

A CQC-rated ‘good’ organisation with ‘outstanding’ features, we are working towards university hospital status, having achieved teaching hospital status in 2019.

Our workforce of nearly 5,000 across both sites comprises more than 50 nationalities. We strive to be an equal, diverse and inclusive employer, which is recognised as a pioneer in its equality, diversity and inclusion work. The Trust is proud to have achieved numerous external accreditations and is working towards achieving the Anti-Racist Organisation Framework, recognising the importance of anti-racism in all that we do.

**The full details of the role, including main duties and responsibilities are available in the attached full Job Description and Person Specification


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